Enterprise Technical Sales Manager, NORAM

Meta•Los Angeles, CA

About The Position

Meta is seeking an experienced and highly adaptable sales leader with demonstrated success driving enterprise-level technical sales. This leader will own and grow a consultative sales team focused on unlocking the potential of Business Messaging and AI capabilities to take millions of businesses to an Agentic future. This leader will be creative, strategic and work cross-functionally to develop scalable solutions for clients and build high-performing teams. They will be a self-starter who thrives in ambiguity, possesses enterprise and technical design sales experience — preferably in driving growth and consumption for SaaS solutions in a multi-product environment — and who is an effective coach with a bias for action. This role will primarily serve mid and large-sized clients in NORAM.

Requirements

12+ years of enterprise sales experience
5+ years of people management experience, leading, mentoring, and coaching direct reports
Executive presence, and experience building trust with decision makers and articulating business value at the highest levels
Proven track record of meeting revenue targets and driving revenue growth with both emerging opportunities and established partnerships
Analytical and problem-solving experience with large-scale systems
Experience operating effectively across multiple teams with demonstrated critical thinking and thought leadership
Experience using data to craft strategy and drive decision-making
Communication and presentation skills with an emphasis on translating insights, product information, and data into client value
Bachelor's degree

Nice To Haves

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience driving growth and consumption for SaaS solutions in a multi-product, consultative sales environment
Experience managing highly sensitive and confidential processes
Experience managing Policy and Legal stakeholders
Experience selling conversational AI and/or Agentic AI solutions

Responsibilities

Build, lead, and mentor an industry-leading consultative sales team serving enterprise clients, acting as a player/coach to drive both long-term growth and immediate results
Own and be accountable for quarterly and yearly revenue goals, pipeline management, and growth goals across a diversified book of business
Increase the effectiveness of the team by recognizing opportunities for new approaches, identifying winning strategies, and scaling insights across the organization
Develop and implement best practices for client interaction, sales, services, and product implementation based on client learnings; contribute to global playbooks and guides
Develop and present compelling value propositions, business cases, and commercial structures that drive measurable outcomes for clients
Drive strategic business and technical conversations to unlock access to multiple client stakeholder budgets
Build executive-level client relationships across business, technical, customer experience, and marketing stakeholders; act as a trusted advisor to help clients transform their business
Lead cross-functional efforts with In-Market teams, Global Regions, Product, Business Development, Marketing, Operations, Engineering, Policy, and Legal to optimize client efforts and shape support for unique client needs
Develop strategies to drive client growth, including prospecting initiatives, competitive displacement, risk mitigation, and blocker removal
Demonstrate thought leadership in the customer experience industry by participating in industry conferences and presenting to executive-level audiences