Enterprise Systems Associate
About The Position
The Enterprise System Associate I plays a key role in sustaining daily IT operational stability by providing prompt and effective technical support to employees. Serving as the primary point of contact through the Help Desk, this role handles IT incidents, service requests, access management, hardware and software troubleshooting, and user onboarding/offboarding. Responsibilities include supporting end users, resolving routine technical issues, escalating complex problems, contributing to service-level performance, and ensuring continuity of IT services through accurate documentation and adherence to established service desk processes.
Requirements
- High School diploma or it’s equivalent plus a minimum of 0-2 years of experience in a related area.
- A bachelor’s degree may substitute for related experience.
Nice To Haves
- Java experience in the Dynamics CRM environment
- Dynamics 365 modules include Customer Engagement, Sales and Field Service.
Responsibilities
- Develops and maintains operational, procedural, and informational documentation for enterprise information systems and provides end user support and training as necessary.
- Communicates clearly at all levels and present complex technical concepts in nontechnical terms.
- Develops and maintains an understanding of application dependencies, workflows, integrations, and processes surrounding applications.
- Participates and drives continuous improvement.
- Maintains strong working knowledge of sales, support, and manufacturing operations to identify opportunities for improvements in its enterprise solutions offering.
- Maintains understanding of applicable security compliance requirements related to enterprise systems including but not limited to, ISO 27001.
- Acts as technical resource available to the organization to address internal, customer-facing, or supplier-related events, as necessary.
- Provides Help Desk support to customers for all areas related to Information Systems.
- Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
Benefits
- Multiple medical plan options
- dental & vision coverage
- life insurance
- long- and short-term disability
- optional supplemental plans (critical illness, accident, hospital indemnity, dependent life)
- 401(k) with employer match
- Up to 3 weeks of vacation
- 8 sick days
- 13 paid holidays annually
- Lifestyle spending account
- employer paid mental health support
- education reimbursement
- professional development opportunities
- adoption assistance
- parental leave
- employee assistance programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
