Enterprise Systems Analyst I

Texas Tech University•Lubbock, TX

16d

About The Position

The Enterprise Systems Analyst I's scope of responsibility includes providing enterprise system design and architecture implementation, planning, and deployment support, as well as, administration of multiple enterprise systems. This includes consulting with users on specification requirements. Discretion and sound judgment is expected. Enterprise positions are restricted for use in central IT Division areas reporting to the institutional CIO and, as such, may interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions. Works independently and/or with team members to: Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems. Identify/define all documentation needed for projects, whether existing or new. Provide consistent documentation for all projects. Implements and troubleshoots enterprise Voice-related solutions/incidents/ outages. Provides support to customers and CRM teams to understand customer requirements and responds to customer problems. Provides first-level support for the installation, configuration, monitoring, maintenance, and troubleshooting of enterprise network infrastructure, ensuring reliable connectivity, security, and performance while assisting with network projects and adhering to established operational standards and best practices. Installs configures and troubleshoots the telecommunications systems. Conduct moves, adds, changes, analysis, and problem resolution. Designs, programs, and supports telecommunications infrastructure and its associated software, including cloud-based communication platforms (UCaaS) and cloud-based call center applications (CCaaS). Works within the team to develop and support the full M365 suite of tools. Ability to manage planning, implementation, deployment, and administration for multiple enterprise systems. May interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions. Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Requirements

Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience.
Candidates must successfully complete a comprehensive background check prior to employment.
Employees are required to comply with all applicable state and federal regulations related to the protection of critical infrastructure.

Responsibilities

Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems.
Identify/define all documentation needed for projects, whether existing or new.
Provide consistent documentation for all projects.
Implements and troubleshoots enterprise Voice-related solutions/incidents/ outages.
Provides support to customers and CRM teams to understand customer requirements and responds to customer problems.
Provides first-level support for the installation, configuration, monitoring, maintenance, and troubleshooting of enterprise network infrastructure, ensuring reliable connectivity, security, and performance while assisting with network projects and adhering to established operational standards and best practices.
Installs configures and troubleshoots the telecommunications systems.
Conduct moves, adds, changes, analysis, and problem resolution.
Designs, programs, and supports telecommunications infrastructure and its associated software, including cloud-based communication platforms (UCaaS) and cloud-based call center applications (CCaaS).
Works within the team to develop and support the full M365 suite of tools.
Manage planning, implementation, deployment, and administration for multiple enterprise systems.
Interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
Adhere to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.