Enterprise Systems Administrator (SY26-27)

Boston Public Schools•Boston, MA

13h

About The Position

The Enterprise Systems Administrator is responsible for the administration, support, and continuous improvement of Boston Public Schools’ core enterprise technology systems. This role supports the management and integration of identity and access management systems, Google Workspace, Active Directory, endpoint management platforms, single sign-on, and enterprise security tools. Working as part of the Enterprise Systems & Security team, the Enterprise Systems Administrator plays a key role in ensuring system reliability, security, and operational continuity. This position is designed to promote shared ownership of critical systems, reduce single points of failure, and build redundancy across the team through cross-training, documentation, and collaborative support. This role is a hands-on technical position focused on execution, system support, and developing expertise across multiple enterprise platforms.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2–5 years of experience in systems administration or related technical roles
Experience supporting Google Workspace or similar enterprise platforms
Familiarity with identity management systems (e.g., Active Directory, SSO)
Experience supporting endpoint management and/or security tools
Strong troubleshooting and problem-solving skills
Strong communication and collaboration skills
Current authorization to work in the United States
An understanding of and commitment to gain greater understanding of what is necessary for an urban school system to enjoy continuous improvement in an increasingly complex and competitive environment.
A deeply held and unyielding belief in the overarching mission of public education.

Nice To Haves

Experience with MDM platforms (e.g., JAMF, Intune)
Familiarity with cybersecurity tools (e.g., EDR, web filtering systems)
Experience in K–12 education or public sector environments
Experience supporting system integrations across multiple platforms
Relevant certifications (e.g., Google Workspace, Microsoft, or similar)
Familiarity with Boston and Boston Public Schools

Responsibilities

Administer and support Google Workspace, including user provisioning, access management, and system configuration
Support enterprise identity systems, including Active Directory, SSO platforms, and identity synchronization tools
Administer and support enterprise systems including MDM platforms (e.g., JAMF, Intune), endpoint security tools (e.g., EDR), web filtering systems (e.g., iBOSS), and identity management platforms (e.g., Clever IDM)
Assist with system integrations and support interoperability between platforms
Support implementation and rollout of new systems and enhancements
Monitor system performance and assist in enforcing security protocols across enterprise systems
Support system audits and assessments to identify risks, vulnerabilities, and performance issues
Assist in troubleshooting system outages, incidents, and security events
Work with cybersecurity and senior team members to ensure systems are aligned with security standards
Provide Tier 2 support for enterprise systems, resolving technical issues and supporting help desk escalations
Support staff and departments in effective use of enterprise platforms and tools
Assist with user onboarding, access requests, and system-related inquiries
Support data access and compliance-related processes as needed
Develop and maintain documentation for systems, processes, and configurations
Participate in cross-training across enterprise systems to ensure shared ownership and coverage
Support efforts to eliminate single points of failure across systems and processes
Follow and contribute to established standards, procedures, and best practices
Identify opportunities to improve system performance, automation, and user experience
Stay current with platform updates, emerging technologies, and best practices
Participate in team knowledge sharing and professional development