Enterprise Support Program Manager
About The Position
Apple is a place where extraordinary people do their best work together. We work diligently to create products and experiences people once couldn't have envisioned. If you're excited by the idea of making a real impact on Apple's Enterprise customer success organization then Enterprise Support Program Management could be the place for you! Our team features an open and collaborative environment with smart and creative people solving complex problems. We are a small team with great responsibility. The Enterprise Support Program Management team provides project and program management for our AppleCare Enterprise customers, our Customer Success teams and our Engineering Support teams. We create programs, training and assets to ensure our AppleCare Enterprise Support team and customers have a world-class experience. Winning hearts and minds, inspiring partnership and ownership without accountability are key tenants to success in this role. As Program Managers act as the primary interface between AppleCare's business units, the Enterprise product team, Enterprise support leadership and the Enterprise Support teams. They work with a wide scope of cross-functional teams to lead projects implementing strategy changes and making improvements to the Enterprise Support experience. The Program Manager will work to communicate daily across these groups and drive projects by influencing and motivating cross-functional teams. The ideal candidate will have prior experience in project or program management, service u0026 support, and customer success. They will also be able to proactively balance multiple projects and continuously evaluate priorities and next steps.
Requirements
- 12+ years of experience in Enterprise support or B2B with a focus on project/program management
- Ability to develop and execute customer success strategies that align with business objectives and drive measurable outcomes.
- Strong understanding of AI technology from both usage and implementation
Nice To Haves
- MBA, Masters or other applicable advanced degree program
- Relevant certifications in Customer Success (complete or in progress)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
