Kitestring-posted 1 day ago
Full-time • Mid Level
Phoenix, AZ
51-100 employees

The Enterprise Program Manager role is pivotal in ensuring that complex, large-scale, cross-functional projects are aligned with organizational goals, thoughtfully planned, and executed efficiently across the enterprise. This role involves managing program budgets, schedules, and resources to optimize efficiency and impact; facilitating communication across teams to ensure alignment; managing risks; and driving informed decision-making. This position requires an experienced project management professional with a demonstrated ability to lead and influence, think strategically, and collaborate effectively across all levels of the organization.

  • Partner with senior leadership to define program objectives, scope, deliverables, and success metrics.
  • Develop and adapt program plans to changing requirements and dynamic environments.
  • Support development and documentation of key project artifacts (e.g., Charters, Requirements, Test Plans).
  • Drive progress toward milestones and ensure accountability for deliverables and timelines across vendors and third parties.
  • Bridge waterfall and agile methodologies, serving as Scrum Master for IT delivery work (story creation, sprint planning, stand-ups, retrospectives, and scrum-of-scrums for cross-functional coordination).
  • Facilitate clear, consistent communication across teams by establishing governance cadences and communication channels.
  • Lead meetings at all organizational levels with well-structured, outcome-driven agendas.
  • Communicate project status through weekly reports and other tailored methods appropriate to the audience.
  • Prepare and lead Steering Committee meetings, focusing on decision alignment and risk mitigation.
  • Identify and secure cross-functional resources to support program objectives.
  • Support external recruiting efforts for critical program roles.
  • Allocate and manage team capacity, resolve constraints, and forecast resource needs.
  • Review time allocation for appropriate capitalization and escalate risks as needed.
  • Develop and manage program budgets across multiple projects and workstreams.
  • Support business case development and funding approval processes.
  • Manage purchase orders, invoices, and receipts in alignment with budget plans.
  • Monitor spend, support reforecasting, and produce financial reporting (CapEx and OpEx) with variance explanations.
  • Maintain RAID logs and drive closure of risks, actions, issues, and decisions.
  • Identify risks across people, process, and technology and implement mitigation strategies.
  • Escalate issues appropriately to minimize program impact.
  • Track project performance using PMO-approved tools and methodologies.
  • Draft and distribute project status reports.
  • Apply tollgate and milestone readiness reviews.
  • Articulate impacts of delivery changes on ROI and key success metrics.
  • Coach and mentor project managers and workstream leads.
  • Foster a collaborative, high-performance environment through recognition and team engagement.
  • Reinforce our client’s culture, values, and purpose.
  • Drive leadership alignment and business adoption of program outcomes.
  • Integrate organizational change management (OCM) into program planning and execution.
  • Ensure completion of OCM deliverables (e.g., stakeholder assessments, communication and training plans, adoption metrics).
  • Ensure effective handoffs to IT Support and Customer Care teams.
  • Identify and implement continuous improvement opportunities within PMO and functional domains.
  • Promote a culture of efficiency, quality, and continuous improvement.
  • 5–7 years of project or program management experience
  • At least 3 years managing enterprise-level programs
  • Proficiency with project management tools such as MS Project, ServiceNow, Jira, Asana, or ClickUp
  • Strategic & Critical Thinking: Ability to align program goals with organizational objectives
  • Leadership: Proven ability to lead cross-functional teams and develop talent
  • Risk Management: Expertise in identifying and mitigating enterprise-scale risks
  • Adaptability: Comfortable navigating ambiguity and change
  • Collaboration: Strong interpersonal skills and stakeholder management capabilities
  • Communication: Exceptional written and verbal communication; ability to tailor messaging to the audience
  • Organization: Strong time management and multitasking skills
  • Customer Focus: Anticipates and prioritizes customer needs while delivering high-quality outcomes
  • PMP certification preferred
  • PMP, PgMP, or other relevant certifications strongly preferred
  • Flexible PTO
  • Maternal/Paternal Leave Policy
  • Healthcare Benefits for Spouse, Domestic Partner, and Dependents
  • Matching 401k 2-1 up to 4%
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