Enterprise Support I (Contract)
About The Position
Latitude AI is building the future of Ford’s autonomy roadmap to make travel safer, less stressful, and more enjoyable for everyone. Our fully in-house developed hands-free ADAS platform will debut on the all-new Ford Fathom in 2027. The Enterprise Support I role will be a key member within the Enterprise Support team, providing support for G-Suite, MacOS, Linux, iOS, Windows, Entra, Jira, laptops, and desktops. This role is responsible for imaging, deploying, and provisioning assets to end users with a focus on customer service excellence. This is a 6-month contract position.
Requirements
- Bachelor's degree. In lieu of a Bachelor's degree, an Associate's degree with two years of employment experience or a High School Diploma or GED equivalent with four years of employment experience is required.
- 2+ years of IT desktop support experience for Apple MacOS, Ubuntu Linux
- Proven strong analytical and problem solving skills
- Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
- Experience with automated desktop deployments using modern configuration management systems
- Advanced understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
- Extensive knowledge of computer hardware
- Strong written and verbal communication skills
- Demonstrated ability to work independently and multi-task in an environment of changing priorities
- Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
- Proven resourcefulness, creativity and troubleshooting skills
- Experience working in a fast-paced support role
- IP networking and subnetting knowledge
- Basic knowledge of networking technology and troubleshooting
Nice To Haves
- 3+ years of overall IT support experience
- Familiarity with ITIL standards
- Familiarities with Microsoft Outlook 365
- JIRA, JAMF, Entra, Zoom and Splunk experience is desirable
Responsibilities
- Provide Tier I and Tier 2 support services
- Assist with ticket queue management and incident resolution
- Device refresh deployment and migration support
- Zoom Room refresh execution
- SID server build and deployment support
- Studio and All Hands event support coverage
- User onboarding and off boarding support
- General TechOps operational support
- Additional duties may be assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
