Enterprise, Strategic Customer Success Manager
Sentry
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Posted:
August 22, 2023
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Hybrid
About the position
The job overview for this role is that the Customer Success Manager will be responsible for driving the growth and success of Sentry's customers. They will serve as a trusted advisor, ensuring customers derive maximum value from the Sentry platform. The Customer Success Manager will work closely with cross-functional teams and establish strong relationships with customers to drive product adoption, implement growth strategies, and meet revenue targets.
Responsibilities
Requirements
- High level of empathy and attention to customer needs
- Solutions-oriented with a high standard for quality
- Proven track record of delivering high customer satisfaction scores
- Technically curious and comfortable working with engineers
- Clear and confident communicator, both written and verbal
- Comfortable in a fast-paced environment with strong time-management skills
- Ability and interest in learning the Sentry product
- Experience in managing and owning the full sales cycle
- Prior experience conducting workshops and discussing technology implementation
- Ability to drive continuous product value with a strategic and creative mindset
- Collaboration skills and ability to work with a team to achieve KPIs
- Exceptional verbal, written, social, presentation, and interpersonal skills
- Technical aptitude or willingness to develop technical skills
Benefits
- Competitive base salary range of $80,000 to $220,000
- Eligibility to participate in Sentry's employee benefit plans/programs
- Incentive compensation
- Equity grants
- Paid time off
- Group health insurance coverage
- Equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic
- Provision of reasonable accommodations for employees and candidates with physical or mental disabilities
- Inclusive culture where every teammate can thrive
- Open-source company with a belief in making software accessible
- Assistance and accommodation for disabilities available upon request