Enterprise Specialist

Envoy Global, Inc. • Chicago, IL

1d • $30 - $33 • Remote

About The Position

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Envoy Global has an opening for an Enterprise Specialist is responsible for assisting Envoy's clients with a proactive approach while finding and driving solutions to customer issues, ensuring greater adoption and retention to improve the service and growth for our customers. The objective of this role will be to maintain successful partnerships with our customers to understand their business needs, and continuously delight them with exceptional and empathetic customer service.

Requirements

• Relevant work experience
• 2-6 years of experience in a client facing and customer service role, or related customer/client account services role
• At least 2 years of experience in employment immigration while managing a large caseload or multiple projects/priorities
• Experience in handling escalated issues
• Intermediate level proficiency in MS Office Suite

Nice To Haves

• College degree preferred
• Experience in the immigration industry working as a paralegal or in a client/customer facing role is highly preferred
• Experience with PowerBI a plus

Responsibilities

• Initiating cases on the Envoy Platform on the clients behalf as requested
• Coordinating with new hires and existing the clients employee who have questions about their ongoing cases
• Fielding internal immigration and perm residency questions to coordinate with the appropriate subject matter experts
• Proactively monitoring case progress against start dates and expected timelines
• Coordinating fully with our clients HR team (People Consultants, People Practices Team, Candidate Support Advisors), TA (Talent Acquisition Team), client employees, Envoy’s customer service teams, and signatories to complete case documentation
• Coordinate with internal parties for approval on work authorization renewals
• Other services as mutually agreed by the Parties
• Regular updates/communications to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed