Enterprise Solutions Specialist -- Mid-Atlantic Region

Abbott • Baltimore, MD

5d • Remote

About The Position

This position is a remote opportunity in the Abbott Diabetes Care Division, focused on helping people with Diabetes lead healthier, happier lives. As a global leader in diabetes care, Abbott is committed to continuous improvement in how patients and professionals measure, track, and analyze glucose levels. The Enterprise Solutions Specialist (ESS) will support Strategic Account Executives (SAEs) in driving the adoption of Abbott Diabetes Care's (ADC) product portfolio, including continuous glucose monitoring (CGM), within health systems in an assigned territory. The role involves partnering with key clinical and administrative stakeholders to design, implement, and adopt health system solutions that integrate ADC's product portfolio within healthcare facilities at target health systems, under the direction of the SAE. This is a field-based opportunity covering health systems in North Carolina, South Carolina, and Maryland.

Requirements

• Bachelor’s degree
• 5+ years of work experience in one or more of the following: clinical consulting, field sales, product marketing, systems analysis, agency or medical/clinical experience within the medical device, pharmaceutical and/or biotech industry
• Excellent problem solving, relationship building, cross-functional collaboration, and project management skills
• Solution-oriented mindset
• Process management skills, including end-to-end mapping and systems analyses abilities
• Professionalism when interacting with customers
• Ability to prepare and deliver effective oral and written communications
• Skilled in crafting and executing change management actions and communications
• Proven ability to manage both projects and time
• Prior clinical training and adult education delivery experience
• Willingness and ability to travel, including overnight (50% - 75%)

Nice To Haves

• Registered Dietitian (RD/RDN) or Certified Diabetes Care and Education Specialist (CDCES) with experience in a hospital and/or outpatient setting.
• Experience developing or consulting on clinical protocols and / or workflows
• Diabetes disease area knowledge and experience with related products (e.g. glucose monitors, pumps)

Responsibilities

• Collaborate with SAEs on the development of account strategy and execution plans at priority health systems within the assigned territory.
• Develop and maintain strong working relationships with customer stakeholders at healthcare facilities and headquarters at target health systems throughout the clinical workflow advisory, implementation, and adoption process.
• Conduct existing workflow analyses and consult on workflow changes necessary for the implementation of new functionality and solutions in ADC’s portfolio.
• Support solution implementation across customer facilities, partnering with internal technical specialists to develop and refine the solution.
• Facilitate proper change management in the clinical or operational environment, ensure proper testing of the solution, and establish a comprehensive training plan for a smooth transition.
• Provide staff support and training on workflows for onboarding patients.
• Define and document desired outcomes and KPIs according to identified customer needs.
• Serve as an active member of professional IT / EMR implementation organizations (e.g., HIMSS, AMIA, etc.) and proactively share knowledge, experience, and lessons learned.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• The Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level