Enterprise Solutions Manager
About The Position
The Enterprise Solutions Manager (ESM) role is a critical position responsible for the day-to-day management, development, and performance of a client-facing team that supports implementation and ongoing service delivery. Key responsibilities include process improvement initiatives, cross-functional partnership, and ensuring operational goals and service level commitments are met. The ESM will evaluate and implement AI-based solutions to improve operational efficiency, client experience, and product capabilities. They will represent (CIS) in cross-functional and organizational projects such as product buildout and rollout, BR (Business Readiness) and GTM (Go-To-Market) activities, and EPMO (Enterprise Project Management Office) projects. The role involves defining product or process improvements, supporting leadership in development activities, focusing on skills expansion and coaching team members, and engaging in creative solutioning for operational impacts. The ESM will serve as a subject matter expert (SME) and mentor within the CSE (Customer Success Engineering) organization, offering consultation, client assistance, and research support. They will provide resource support for Solutions Engineering with platform, product, and process expertise, dive deeper into details required to execute solutions, and serve as SMEs to help drive custom workstreams. Additionally, the ESM will provide support on complex client or partnership implementations and represent the organization in finalist meetings, providing demo assistance and showcasing product expertise.
Requirements
- Bachelors degree in related field, or equivalent work experience
- 5+ years of experience with special projects, possesses project management skills and effective project tracking
- Experience working with diverse administrators preferred
- Strong consultation skills with the ability to engage internal stakeholders effectively.
- Excellent communication skills, capable of explaining complex technical details in an understandable manner.
- Experience in managing and contributing to complex cross-functional projects.
- Ability to deliver solutions that enhance client satisfaction and operational efficiency.
- Ability to consider and manage impacts on timelines, workflows, and operational activities.
- Proven track record of supporting leadership in development activities.
- Experience in coaching and mentoring team members, fostering a culture of continuous learning and improvement.
- Experience in developing and maintaining communication channels and standards to support cross-functional interactions.
- Strong problem-solving skills with a creative approach to addressing operational impacts.
- Ability to foresee and with minimal leadership support manage extended impacts on various functions such as training, reporting, governance, solutioning, and sales support.
Responsibilities
- Evaluate and implement AI-based solutions to improve operational efficiency, client experience, and product capabilities.
- Represent (CIS) in cross-functional and organizational projects such as product buildout and rollout, BR (Business Readiness) and GTM (Go-To-Market) activities, and EPMO (Enterprise Project Management Office) projects.
- Engage in defining product or process improvements, considering impacts on operational activities.
- Support leadership and Solution Managers in development activities, focusing on skills expansion and coaching team members and engage in creative solutioning for operational impacts and consider extended impacts on marketing, documentation, operations, servicing, and client experience.
- Serve as a subject matter expert (SME) and mentor within the CSE (Customer Success Engineering) organization, offering consultation, client assistance, and research support.
- Provide resource support for Solutions Engineering with platform, product, and process expertise.
- Dive deeper into details required to execute solutions, including configuration, implementation, integration, and servicing.
- Serve as SMEs to help drive custom workstreams and identify impacts on other areas of integration, including files, configuration, implementation lifecycle and timeline, scalability in the SMB (Small and Medium Business) space, and renewal considerations.
- Provide support on complex client or partnership implementations.
- Represent the organization in finalist meetings, providing demo assistance and showcasing product expertise, ensuring clients understand the value and functionality of the product.
Benefits
- Medical, dental, and vision
- HSA contribution and match
- Dependent care FSA match
- Uncapped paid time off
- Paid parental leave
- 401(k) match
- Personal and healthcare financial literacy programs
- Ongoing education & tuition assistance
- Gym and fitness reimbursement
- Wellness program incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
