Enterprise Solutions Engineer - Canada

ElevenLabs

1d • Remote

About The Position

As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.

Requirements

• Are passionate about AI, technology and ElevenLabs products.
• Enjoy working directly with customers, iterating on solutions and providing tailored support
• Have a talent for identifying patterns that can be standardized and scaled.
• Have strong empathy for customers, sales and product teams.
• Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
• Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
• Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills with the ability to adapt messaging to different audiences.

Responsibilities

• Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
• Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
• Craft compelling technical demonstrations that clearly communicate our product's value proposition.
• Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
• Build self-service tools and documentation that empower customers to implement solutions independently.
• Identify opportunities to productize common integration patterns or features, and work with our product teams to make these real!

Benefits

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed