Enterprise Solutions Engineer, Service Management

Asana • New York City, NY

2d • Hybrid

About The Position

The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise. We are trusted advisors for our prospects and clients, driving Asana towards goals of doubling the business. Our team bridges the gaps between the voice of business and voice of customer, gathering first-party insights to fuel and inspire further evolutions of our software platform, thereby enabling the world’s teams to work effortlessly today and on into the future. We are seeking a driven, entrepreneurial Solutions Engineer to join a newly formed team bringing Command by Asana to product development and engineering teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive and cross-functional teammates to build repeatable technical plays that will scale across Asana's field organization. You will be an extended part of the product General Manager's team, helping bring customer feedback to the product team and shape how the product, demos, and technical positioning evolve. You will work with Engineering leaders, product development teams, and cross-functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver better employee experiences. This role requires strong technical curiosity and customer empathy—you'll lead discovery, technical validation, and solution design while partnering seamlessly with Asana's existing Account Executives, Customer Success Managers, and core Solutions Engineers to support both net-new and expansion opportunities. This role is ideal if you understand the Engineering buyer, thrive in ambiguity, love building things from the ground up, and are energized by the chance to help define a new market motion at Asana.

Requirements

• 3+ years of experience in Solutions Consulting, Sales Engineering, or similar customer-facing technical roles.
• Strong understanding of Engineering and product development team personas, including familiarity with product delivery workflows, operational pain points, and the systems these teams use every day.
• Strong understanding of AI coding agents and how they fit into modern development teams, along with technical concepts like API/MCP, data structure, permissions, and automation.
• Excellent discovery skills—you can uncover customer workflows, technical constraints, decision criteria, and success metrics before jumping to a solution.
• Proficiency in designing and delivering product demonstrations, workshops, and whiteboard sessions for both technical and executive audiences.
• Strong collaboration skills—you work seamlessly with AEs, CSMs, Product, Product Marketing, and other Solutions Engineers to drive customer outcomes.
• Comfort operating in early-stage or incubation motions where messaging, product capabilities, and playbooks are evolving in real time.
• Adaptability, intellectual curiosity, and a strong builder mentality.

Nice To Haves

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, CI/CD (Preferred).
• Background supporting displacement or migration conversations from legacy enterprise software (Preferred).
• Comfort with modern sales and demo tooling, and with building scalable technical content for a growing field organization (Preferred).

Responsibilities

• Partner with the incubation Account Executive to lead technical validation for Engineering and product development opportunities within mid-market and enterprise accounts, from discovery through proof, demo, and close.
• Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by Asana.
• Translate customer pain points into practical solution designs and compelling business value narratives for Engineering leaders, Engineering managers, and cross-functional stakeholders.
• Conduct technical discovery sessions, whiteboard conversations, and tailored product demonstrations that position Asana within the customer's existing technology landscape.
• Advise on solution architecture, integrations, admin considerations, and deployment approaches so customers can confidently evaluate fit.
• Partner closely with existing Asana AEs, CSMs, and core Solutions Engineers to uncover and support expansion opportunities within accounts that already use Asana for other teams.
• Build repeatable demo assets, solution patterns, technical collateral, and feedback loops that enable the broader field organization as this motion scales.
• Surface structured customer feedback, objections, and product gaps to Product, Product Marketing, and Sales leadership to inform roadmap and GTM strategy.
• Deliver technical enablement and best practices that help the broader revenue organization have stronger conversations with Engineering buyers.

Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed