Enterprise Services Engineer

Tanium•Virginia, VA

6d•$115,000 - $175,000•Hybrid

About The Position

At Tanium, our Enterprise Services Engineers (ESEs) fulfill a vital role in our organization by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customer's success by operating and maintaining the Tanium platform and its modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

Requirements

BA/BS or equivalent experience required
Active Secret clearance required.
5+ years of experience in IT/Consulting
5+ years of experience in Systems Administration/Engineering
Hands-on Tanium experience a major plus
Strong troubleshooting skills
Ability to articulate and communicate
Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident response, Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
Demonstrated critical thinking skills
Ability to break a problem down into manageable, ordered piece parts
Ability to convey problem statement and plan of attack to others

Responsibilities

Work closely with our customers to: Operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
Identify opportunities for our customers to get greater value from the Tanium platform
Consistently and cogently address our customers’ needs through astute verbal and written communication skills
Identify and rapidly assign tier 3 support cases to Technical Support Engineers
Conduct daily health-checks on assigned accounts and work with Technical Support Engineers on strategic customer activities
Contribute to and track activity, after action, root cause and daily status reports
Document best practices and Play Book entries
Work closely with CSMs on improving Tanium operational status within key accounts
Provide technical direction to customer IT support staff