Enterprise ServiceNow Governance & Platform Owner

Lubrizol Corporation•Deer Park, TX

8d•Hybrid

About The Position

As an Enterprise ServiceNow Governance & Platform Owner, you'll be at the forefront of our innovation, driving the governance, strategic evolution, and operational excellence of the ServiceNow platform across a multi-company, domain-separated environment. You'll collaborate with a diverse group of passionate individuals to enable sustainable solutions to advance mobility, improve wellbeing, and enhance modern life.

Requirements

8+ years of information technology experience with progressive responsibility in ServiceNow administration, product ownership, solution architecture, platform management, or platform leadership roles.
Strong knowledge of ServiceNow, including Information Technology Service Management (ITSM), Service Catalog, Knowledge Management, Configuration Management Database (CMDB)/Common Service Data Model (CSDM), reporting, and integrations.
Experience establishing platform governance, operating models, demand management processes, and architectural standards that support sustainable platform growth.
Proven ability to develop and manage platform roadmaps, backlogs, stakeholder priorities, technical risk, and partner-delivered initiatives.
Experience defining and enforcing platform standards, governance controls, and decision-making frameworks.
Strong stakeholder management, communication, and influence skills across technical, operational, business, and executive audiences.
Experience leading consulting partners, managed service providers, and outsourced delivery teams.
ServiceNow Certified System Administrator (CSA) and one or more ServiceNow Certified Implementation Specialist (CIS) certifications.

Nice To Haves

Experience with ServiceNow Domain Separation, multi-instance strategies, or multi-company enterprise environments.
Experience implementing ServiceNow governance frameworks, including standards management, design review, demand intake, release governance, and change controls.
Experience supporting enterprise platform transformations, mergers, acquisitions, divestitures, or company onboarding initiatives.
Experience with Agile delivery methodologies, product ownership, release management, or platform governance functions.
Familiarity with ServiceNow capabilities such as Information Technology Operations Management (ITOM), Employee Center, Strategic Portfolio Management (SPM), Security Operations (SecOps), or other enterprise workflows.
ServiceNow Certified Application Developer (CAD), ITIL 4 Foundation or higher, Agile, Scrum Product Owner, or SAFe certifications.

Responsibilities

Own and maintain the ServiceNow platform roadmap, capability plan, and governed backlog to support business priorities and scalable platform growth.
Establish platform governance routines, decision rights, intake standards, design controls, and architectural guardrails that promote global standardization.
Govern domain separation standards, configuration decisions, access models, data separation requirements, and delegated administration practices.
Lead platform release planning, upgrade readiness, regression testing coordination, and production change governance.
Monitor platform health, reporting, data quality, integration reliability, and operational performance while driving continuous improvement.
Coordinate and oversee consulting partners, implementation partners, and managed service providers to ensure high-quality, standards-based delivery.