Enterprise Service Desk

Marathon TS • Kansas City, MO

3d

About The Position

Marathon TS is seeking qualified and skilled individuals to join our NGEN team. NGEN is the Next Generation Enterprise Network responsible for maintaining and modernizing the global network of the Navy and Marine Corps.

Requirements

• Mid Level: High School Diploma or GED and 1 year of experience
• Experience in IT required including at least one (1) year of customer service experience in IT.
• Must possess Security+ CE
• Active Secret Clearance
• Senior level High School Diploma or GED and 3 years experience
• Experience in IT customer service including two (2) years of IT ticketing system Experience
• one (1) year of experience in remote desk takeover tools and usage.
• Experience meeting service level goals and targets.
• Must possess Security+ CE
• Active Secret Clearance

Responsibilities

• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalate technical issues.
• Correlate events and incidents for management of Information Technology (IT) Services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED