Enterprise Service Desk Specialist, Mid

Leidos•Kansas City, MO

3d•$29•Onsite

About The Position

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history. As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Requirements

High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
Must be willing to work shifts, including evenings and weekends.

Nice To Haves

Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Responsibilities

Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.
Provide health and status monitoring of the networks
Documenting and communicating outage information to co-workers and customers
Executing scripts
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) Services.