Enterprise Service Desk Site Lead
Agile Defense•Aberdeen Proving Ground, MD
•Onsite
About The Position
The U.S. Army Research Laboratory (ARL) of the U.S. Army Research Development and Engineering Command (RDECOM) is the Army’s corporate laboratory. It’s a diverse assortment of unique facilities and a dedicated workforce of government and private sector partners that make up the largest source of world-class integrated research and analysis in the U.S. Army. ARL discovers, innovates, and transitions research to provide the best technologies for our Soldiers. ARL’s program consists of basic and applied research and survivability/lethality and human factors analysis.
Requirements
- 4 to 7 Years of Experience working in an Enterprise IT Environment
- Bachelor’s degree in Computer Science, IT Management, or another related field Or a sufficient combination of Education, Certification or relevant experience
- Security+ Certification
Nice To Haves
- ServiceNow ITSM Platform
- Strong understanding of data analysis, metrics and reporting
- Excellent Communications skills
- Excellent Customer Focus/Satisfaction skills
- Strong team/personnel leadership skills
- Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle
Responsibilities
- Active Directory User and Computer Management
- Basic Networking Skills
- Remote Desktop Administration
- Microsoft Office 365 and MS Teams
- Endpoint Imaging (Windows)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
