Enterprise Service Desk Senior Technician (SIPRNet)

CACI • Tinker AFB, OK

6d • $20 • Hybrid

About The Position

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. We’re excited to announce an outstanding opportunity for skilled Senior Enterprise Service Desk Technicians to join our team and help us establish a new, centralized Secret Internet Protocol Router Network (SIPRNet) customer support capability. In this role, you’ll be at the forefront of delivering exceptional IT support, ensuring seamless service delivery, and enhancing our overall customer experience. If you thrive in a fast-paced environment and are passionate about making a significant impact, we want you on our team! Apply now to be part of this innovative journey. Operations are 24/7 in a secure facility at Tinker AFB. You’ll have the opportunity to work a flexible schedule that includes day shifts, weekends, and swing shifts. Additionally, there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City.

Requirements

• Must be able to obtain and maintain a DoD Secret Clearance
• 2-6 years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• Strong verbal and written communication skills, with the ability to clearly convey technical information.
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Familiarity with Service Desk operations, including basic troubleshooting and ticket handling.
• Hands-on experience with end-user devices, common applications, and support tools.
• Ability to obtain a CompTIA Security+ or similar certification within 6 months.

Nice To Haves

• An active DoD Secret or higher clearance
• Experience supporting classified environments
• Security+ Certification
• Experience using Service Now service management software (or similar tool)
• Knowledge and use of Remote Deskside support tools, such as BeyondTrust, TeamViewer, and Remote Desktop Protocol (RDP)

Responsibilities

• Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues that cannot be addressed by front-line support.
• Employ remote access tools to investigate and resolve issues without the need for physical presence, ensuring efficient problem-solving.
• Document detailed solutions and findings in the knowledge base to aid future troubleshooting efforts and enhance the overall efficiency of the service desk.
• Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
• Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.

Benefits

• flexible time off
• robust learning resources
• competitive compensation
• benefits
• learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior