Enterprise Security Operations Specialist

T-Mobile USA•Bellevue, WA

14h•Onsite

About The Position

The Security Specialist is a front-line operator responsible for real-time monitoring, incident detection, and coordinated response across T-Mobile's enterprise security environment. Operating under the direction of the Manager, Enterprise Security Operations, Specialists execute established procedures with accuracy and urgency in a 24/7 security operations center protecting T-Mobile's people, facilities, and assets. This shift is Wednesday-Sunday from 5:00 AM - 1:15 PM PDT.

Requirements

High school diploma or equivalent; associate's or bachelor's degree preferred
1+ year in a security operations center, emergency communications center, call center, or comparable 24/7 environment
Clear written and verbal communication skills; ability to produce accurate notifications and shift documentation under time pressure
Proficiency with Microsoft 365 (Outlook, Teams, Word)
Ability to work rotating Day, Swing, and Night shifts including weekends and holidays
Sustained attention across multiple concurrent data streams
Consistent SOP adherence across every shift and incident type
Clear, direct written and verbal output under time pressure
Rapid, accurate execution within defined authority with timely escalation
Follow-through on documentation and shift obligations regardless of workload
Active receptiveness to feedback with demonstrated ability to incorporate direction
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Experience with enterprise access control, video management, or alarm management systems
Experience with ServiceNow or comparable case management platforms
Background in corporate security operations, emergency management, U.S. military service, or law enforcement
Working familiarity with AI-assisted documentation or workflow automation tools

Responsibilities

Monitor access control, video management, alarm, and mass notification systems in real time; detect, classify, and triage incoming alerts across all electronic security systems.
Implement established notification procedures for workplace violence, emergency events, access control incidents, and field security requests per ESOC SOPs and escalation matrices.
Document all incidents, events, and service interactions accurately in ServiceNow, including timeline entries, involved parties, actions taken, and disposition.
Process access control requests and field requests for CCTV and other security equipment; verify authorization prior to credential issuance or modification.
Provide enterprise-wide security support via phone and the ESOC inbox; triage requests and escalate items exceeding defined scope or urgency thresholds.
Support Asset Protection efforts at retail locations; coordinate notifications and documentation per established retail incident procedures.
Apply correct escalation criteria to distinguish shift-level incidents from those requiring leadership notification.
Use AI-assisted documentation tools and workflow automation resources to support accurate, timely incident records.