Enterprise Salesforce Delivery Manager

Slalom Consulting•Atlanta, GA

13d

About The Position

In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals. Global Salesforce Complex Delivery Manager Slalom is seeking a talented, self-starting Salesforce Complex Delivery Manager to lead the discovery, implementation, and release phases of complex commerce and Salesforce multi-cloud projects. As a Salesforce Complex Delivery Manager, you will lead large, complex, enterprise multi-work stream projects with focus on quality assurance, strong client relationships, and demonstrated thought leadership. Your primary responsibilities include defining project delivery roadmaps, hands-on management of complex projects with multiple work streams, and building strong partnerships with clients. Providing strong agile leadership early in the product lifecycle has proven to be fundamentally important to a delivery team's success, directly impacting productivity and effectiveness in a positive way. Slalom Delivery Managers help our customers turn ideas into high-performing software across the Salesforce Eco-system. Ideal candidates are extremely organized, self-driven individuals with a “get it done” attitude and a passion to solve and collaborate around business and technology. Seeking strong leaders who can build strong client relationships, manage and lead client and internal teams to help reach successful outcomes. Our Global Salesforce team is looking to add a passionate Senior Consultant or Principal to take on the role of Delivery Manager within our Salesforce practice.

Requirements

Bachelor's Degree or equivalent industry experience.
5+ years of experience in Agile Software delivery as a Project, Product or Program Manager, preferably leading large complex multi-integration, multi-cloud, multi-workstream, and UX projects.
Salesforce Certified Admin or other Salesforce certifications (highly preferred)
Prior Consulting Experience (highly preferred but not required).
Experience in all phases of product, software, and testing lifecycles.
Demonstrated strong knowledge in software delivery: Agile, Scrum, Kanban, SAFe, XP and Lean.
Experience leading large, multi-work stream Salesforce projects with remote teams required.
Experience managing solution delivery of one or more Salesforce Capability Clouds: Data Cloud, Market Cloud, Health Cloud, Public Sector, Commerce, Loyalty, MuleSoft, etc. (highly preferred)
Familiarity with business applications such as: Confluence, Jira, MS Project and Microsoft office suite.
Client relationship management and client consulting skills. Experience in all phases of product, software, and testing lifecycles.
Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
Adaptable self-starter who is skilled at creating structure in ambiguous environments.
Skilled in employing strong investigative, analytical and interpersonal communication skills, with the ability to work independently or as part of a team.
Strong leadership skills, including a history of growing leadership responsibility and career growth in process improvement.
Excellent verbal and written communication skills with audiences of all levels.
Ability to actively identify risks, and drive action to mitigate and resolve issues.
Aptitude for embracing challenging situations and enjoy solving complex problems.
Strong organizational skills and the capability to interpret and handle a vast array of information.
Background in large integration projects with multiple 3rd party vendors

Responsibilities

Lead Salesforce technical projects through the SDLC process and/or an agile, iterative process.
Understand the client's strategic direction and apply it to project team specific outcomes.
Act as Scrum Master or Agile Coach.
Be the functional and subject matter authority for the solution being developed for the client.
Work with the Product Owner to define the product by identifying requirements and thinking critically about what will make it successful; ensure user stories effectively communicate the Product Owner's requirements and are easily consumed by software development teams.
Collaborate with engineering teams to define and validate the technical approach, strategy and deliverables for the project.
Estimate effort at varying levels (e.g. high level, work package level) and using various techniques.
Proactively handle issues and mitigate risk.
Build client knowledge and credibility quickly.
Lead, facilitate and attend meetings; provide project status reporting to management; prepare and deliver client presentations and work products/prototypes.
Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate and address concerns.
Assure delivery quality and the successful completion of the project.
Manage the scope, risks, timeline, budget, and resources. Will be the main point of contact working with project leadership on the client side.
Create and manage project work and delivery plan.
Drive resolutions to decisions and risk mitigation.
Tracks project risk, issues and clears impediments. Creates mitigation plans and escalates as necessary.
Ensures scope is completed per what is contracted and changes are flagged and estimated.
Manages scope change discussions and negotiation and drives to final decision.
Collaborate with teams to define and validate the functional and technical approach, strategy and deliverables for the project.
Communicate project status and the impacts of risks and delays. Ensure technical and business resources on the client side have a clear understanding of project status, risks, issues and their impacts.

Benefits

Slalom prides itself on helping team members thrive in their work and life.
As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability.
We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

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