Salesforce Manager

Cable ONE

About The Position

At Cable One and Sparklight, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Salesforce Development Manager is responsible for the strategic direction and architectural framework of the Salesforce platform. This multifaceted position leads the solution and integration design strategy for the application in addition to all day-to-day activities to support, maintain, enhance, and evolve the platform including release planning, configuration implementation, development, integration, change management, and all aspects of execution.

Requirements

Bachelor's degree (B. A) from four-year college or university; and five years related experience and/or training; or equivalent combination of education and experience.
Valid driver’s license and a good driving record.
3-5 years project management experience required
10% business travel
6-8 years of experience as a Salesforce administrator with a mix of SF Architect/Development/Administration responsibilities is strongly desired
Previous management experience required
Exceptional verbal and written communication skills including the ability to communicate in terms of business outcomes and value being delivered
Experience with multiple SDLC methodologies (Waterfall, Agile)
Experience managing and configuring CRM systems with attention to detail and a keen sense for how to ensure data integrity and optimal system function
Experience creating dashboards and C-level reports/dashboards to communicate insights, progress toward goals, and team performance
Must be comfortable in rapidly changing and sometimes ambiguous work situations.
Keen attention to detail and complex problem-solving abilities from an operational and technical perspective.
Comfortable leading via feedback, coaching and mentoring of direct reports, management to contractual agreements with vendors and outsourcing partners, and leading via influence across diverse stakeholder groups
Must have strong interpersonal skills, and the ability to help negotiate priorities, and to resolve conflicts among project stakeholders (such as various business stakeholder groups, other IT teams, and vendors)
Strong understanding of business process and data modeling as well as workflow design
Experience with enterprise integration tools

Nice To Haves

Cable/telecommunication experience strongly preferred

Responsibilities

Lead a team of Salesforce developers, managing vendor relationships and contractors, to ensure the day-to-day functionality of the system.
Efficiently plan and execute regular enhancements, changes, and upgrades to the platform and integrations.
Provide technical expertise and recommendations for Business Services-driven initiatives, supporting and enhancing business processes' efficiency.
Collaborate with Business Services leadership to consult on, prioritize, and facilitate all work associated with the application and supporting packages and integrations.
Offer guidance to business users on the effective use of applications and technology.
Take the lead in defining and implementing the overall solution and integration design strategy for the application and its ecosystem of integrations and Salesforce packages.
Responsible for the strategic planning and execution of the platform architecture.
Execute established project management processes and methodologies specific to the Salesforce environment, ensuring the timely and within-budget delivery of project scope while meeting or exceeding quality standards.
Ensure the integration of projects with functional organizations, systems, and processes.
Adjust project scope, timing, and budgets as needed based on business needs.
Accountable for tracking and reporting on key project milestones.
Adjust project and/or resource plans as necessary.
Manage all aspects of project budgets, including forecasts, funding requests, invoice tracking, cost allocation, and reporting.
Proactively meet with internal customers to provide project status updates and reporting, and gather project-related feedback.
Serve as a resource to assist in implementing project management processes and making improvements/changes.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Up to $75/mo. Cox Cable Stipend (Phoenix associates)