Senior CTMS Delivery Product Manager (Salesforce)

Natera • Austin, TX

14d

About The Position

The Senior CTMS Delivery Product Manager is responsible for technical delivery, system design coherence, and architectural integrity of the Salesforce-based Clinical Trial Management System (CTMS), including Cloudbyz components.
This role sits within the technology organization and serves as the technical design authority for CTMS delivery, ensuring that ClinOps-owned business decisions and outcomes are implemented using a holistic, end-to-end system architecture that supports scalability, compliance, and long-term maintainability.
The role focuses on how CTMS changes are designed and delivered technically, while system roadmap and final business decisions remain with Clinical Operations, consistent with the CTMS governance model .

Requirements

• 10+ years of experience in technical product management, system architecture, or enterprise application delivery
• Hands-on experience designing and delivering Salesforce-based platforms
• Strong experience with CTMS platforms
• Proven ability to act as technical design authority while operating within a business-owned governance model
• Experience in GxP-regulated environments with validated systems

Nice To Haves

• Experience combining delivery ownership and system architecture responsibilities
• Familiarity with EDC, eTMF, IRT, safety, and financial systems
• Salesforce certifications (Admin, Platform App Builder, Integration Architecture Designer)
• PMI Certification

Responsibilities

• Act as the CTMS Technical System Architect for Salesforce and Cloudbyz implementations
• Maintain a holistic architectural view of the CTMS platform across:
• Study, site, subject, and financial modules
• Integrations with EDC, eTMF, IRT, ERP, and analytics systems
• Evaluate proposed changes for cross-module, cross-study, and cross-system impacts
• Define and enforce technical design standards, data models, and integration patterns
• Prevent fragmented, study-specific configurations that introduce technical debt
• Serve as the IT delivery owner for CTMS enhancements and platform changes
• Execute delivery against a ClinOps-defined and approved CTMS roadmap
• Manage Cloudbyz as an IT vendor, ensuring execution aligns with internal architectural standards
• Lead Agile delivery activities including backlog refinement, sprint planning, and release execution
• Balance configuration vs. customization decisions to support scalability and maintainability
• Partner with Clinical Systems and business stakeholders to:
• Review approved change requests from a system-design and delivery feasibility perspective
• Translate requirements into technically sound user stories and acceptance criteria
• Surface architectural risks and recommend alternative technical approaches when business requests may compromise system integrity or scalability
• Provide technical product leadership across:
• Salesforce configuration, customization, automation, and reporting
• Cloudbyz CTMS modules and extensions
• Coordinate and oversee integrations to ensure data consistency and architectural alignment
• Collaborate with developers, architects, and vendors to ensure adherence to CTMS delivery standards
• Design and deliver CTMS changes that support:
• GxP principles
• 21 CFR Part 11 requirements
• Validation and audit readiness
• Partner with Quality and Clinical Systems to support CSV activities, recognizing that validation accountability resides with Quality
• Communicate delivery status, architectural decisions, and technical risks to:
• Clinical Systems leadership
• IT leadership
• Serve as the escalation point for technical design and delivery conflicts
• Proactively identify systemic design issues and delivery risks before they impact production or compliance

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed