Enterprise Resource Planning (ERP) Product Owner

City of Tucson • Tucson, AZ

2d • $35 - $53 • Onsite

About The Position

The Enterprise Resource Planning (ERP) Product Owner position at the City of Tucson’s Information Technology Department (ITD) is responsible for owning the vision, capability roadmap, and ongoing evolution of the City's Workday ERP platform. This role acts as the primary liaison between business stakeholders and IT, translating strategic goals and operational needs into actionable system capabilities to be realized by the technical team. The ERP Product Owner directs cross-functional teams responsible for driving continuous improvement, maximizing the value of the platform, and ensuring Workday serves as a scalable, user-centered solution that supports enterprise-wide transformation and efficiency. This role serves as the definitive business owner and final arbiter for evolution and consistent user experience of the City’s ERP platform. Work is performed under the supervision of the IT Administrator. This position exercises supervision over Systems Analyst.

Requirements

• Bachelor's Degree
• Five (5) years of relevant experience
• Any combination of relevant education and experience may be substituted on a year-for-year basis.
• A valid and unrestricted driver’s license with two (2) years of licensed driving is required.
• Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Nice To Haves

• Experience leading the strategy, vision, and roadmap for enterprise platforms, preferably Workday, across the full product lifecycle - from planning through sustainment.
• Strong background in stakeholder engagement, with the ability to gather complex business requirements, define measurable outcomes, and translate needs into system solutions.
• Experience collaborating with enterprise architecture and technical teams to ensure scalable, sustainable, and standards-aligned design and configuration.
• Track record of successfully executing product roadmaps and delivering features or enhancements that meet strategic business objectives.
• Experience in governance for a federated development team to ensure standard, predictable changes impacting end users, with proven success in user adoption and business change management.

Responsibilities

• Leads the strategy, vision, and business capability and technical roadmaps for the ERP system, overseeing the full product lifecycle from planning through sustainment.
• Establishes governance and standard practices for all development and major configuration changes to ensure alignment, prioritization, informed decision-making and consistent user experience / adoption.
• Supervises, coaches, and develops team members to successfully deliver solution designs and realize the intended value of ERP investments; supports staff development, training, and knowledge sharing while managing staff rotation to meet evolving product needs and resolving conflicts as needed.
• Collaborates with stakeholders across the City to gather requirements, define desired outcomes, and translate business needs into Workday solutions aligned with a unified, citywide ERP strategy.
• Partners with and directs architecture and technical teams to ensure scalable, feasible design and configuration aligned with enterprise standards.
• Collaborates with Subject Matter Experts (SME’s) to ensure solutions meet business needs and are operationally sound.
• Manages, coaches, and guides team to realize design and intended value for investments.
• Trains and assists peers in maturing practice and personal growth.
• Manages rotation and development of staff to support evolving product needs, and resolve conflicts as needed.
• Directs and prioritizes the work of cross-functional teams and external vendors and ensures outcomes are realized to plan for technical enhancements and business capabilities.
• Oversees execution of roadmap and delivery of product features that support business goals.
• Performs all other duties and tasks as assigned.

Benefits

• medical, dental, vision, life, disability, and FSA coverage
• pension plan
• optional Roth and pretax deferred compensation savings
• 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years
• twelve weeks of paid parental leave
• paid tuition reimbursement
• student loan repayment
• off- and on-the-job training
• opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager