Enterprise Renewal Manager, Public Sector

UKG•,

12h•$83,500 - $119,000

About The Position

The Enterprise Renewal Manager is a senior professional responsible for negotiating and structuring renewal contracts for large enterprise customers, managing territories representing $30-50M in annual contract revenue. This role requires sophisticated business judgment and expert-level negotiation skills to navigate complex multi-stakeholder environments, determine optimal contract structures and commercial terms, and develop account strategies that protect and expand revenue while strengthening long-term customer partnerships. The Renewal Manager operates with significant autonomy to make binding renewal decisions, structure pricing frameworks, and recommend strategic account investments that directly impact enterprise customer retention and territory profitability.

Requirements

Bachelor's degree
6+ years of professional experience negotiating and managing enterprise software renewals, contracts, or accounts
Demonstrated expertise navigating complex enterprise procurement environments with multiple stakeholders and decision-makers
Proven negotiation skills in structuring and closing complex multi-year enterprise agreements
Strong analytical and commercial acumen with ability to evaluate customer financial position, competitive threats, and deal economics
Proven ability to build and maintain executive-level customer relationships and influence outcomes across organizations
Deep familiarity with HR/Payroll solutions, market dynamics, and competitive positioning within the enterprise space
Demonstrated experience managing renewals or contracts with government/public sector customers, including familiarity with government procurement processes, budget cycles, and compliance requirements specific to public sector environments

Nice To Haves

Experience managing customer territories or revenue responsibility in enterprise software/SaaS environments
Background in contract negotiation, legal, procurement, or business strategy
Track record of managing large account renewals ($50M+ in revenue) or enterprise customer expansion
Experience in solution-based selling and structuring value-based commercial agreements
Knowledge of enterprise HR/Payroll market, key competitors, and industry trends
Experience with predictive analytics, customer financial modeling, or buyer decision-making processes

Responsibilities

Manage a diverse customer portfolio with concurrent renewal cycles and varying strategic priorities, maintaining depth of engagement across all accounts
Lead complex contract negotiations with C-suite and legal representatives at enterprise customers, structuring multi-year agreements that reflect competitive market dynamics while protecting company economics
Develop sophisticated account strategies that anticipate organizational changes, procurement cycles, and budget constraints within each enterprise customer
Make independent decisions on renewal terms, pricing structures, volume commitments, and custom contract provisions based on customer financial position, competitive threats, and strategic importance
Analyze competitive positioning and market conditions within each account to inform negotiation approach, pricing strategy, and long-term deal structure
Partner across UKG’s cross-functional teams to coordinate renewal strategy and ensure consistent customer messaging
Own accountability for achieving dollar and unit retention targets through sophisticated account strategy, demonstrating expertise in enterprise customer dynamics and procurement processes
Navigate complex enterprise procurement environments, managing multiple decision-makers and competing priorities to close renewal negotiations
In partnership with account team (account manager), identify and structure expansion opportunities (product reach, module adoption, license count) and present business cases to customer stakeholders
Analyze customer financial performance, organizational changes, and strategic initiatives to assess renewal risk and identify proactive intervention opportunities
Manage contract economics across large, complex accounts by strategically applying discounts, volume commitments, and implementation support to optimize territory margin while maintaining competitive positioning
Maintain comprehensive account intelligence, competitive assessments, and negotiation documentation to inform decision-making and provide management visibility into territory strategy
Build and maintain executive-level relationships with C-suite, procurement, and legal contacts at enterprise customers to understand long-term strategic direction and organizational priorities
Serve as subject matter expert on contract structures, commercial terms, and market standards within the enterprise HR/Payroll space