Production Management Support
About The Position
This role is for an Enterprise Release Manager within the Ford Credit Command Center. The Command Center mission is to help maintain a stable production environment through effective change, incident, and problem management. Enterprise Release Management (ERM) is a Ford Credit enterprise-wide IT best practice designed to synchronize changes to “core” and "non-core" applications. ERM manages interdependent applications as a synchronized set to improve quality, efficiency, and reduce production implementation costs. In this role, you will provide essential leadership to our release coordination efforts while playing a key part in the smooth operation of our core IT Service Management (ITSM) processes, specifically Incident, Change, and Problem Management. A critical component of this position involves modernizing our release processes by minimizing developer friction through automation, establishing clear quality gates, driving a "release train" cadence, and utilizing DORA metrics to track and improve launch behavior. This is a fantastic opportunity for someone who enjoys supporting multiple highly synchronized initiatives, working with modern DevOps tools, and contributing to both release success and operational stability within a global IT environment.
Requirements
- Experience in Enterprise Release Management.
- Experience with IT Service Management (ITSM) processes, including Incident, Change, and Problem Management.
- Experience with automation in release processes.
- Familiarity with DORA metrics.
- Experience supporting synchronized initiatives.
- Experience working with modern DevOps tools.
- Experience contributing to release success and operational stability in a global IT environment.
Responsibilities
- Provide essential leadership to release coordination efforts.
- Play a key part in the smooth operation of core IT Service Management (ITSM) processes, specifically Incident, Change, and Problem Management.
- Modernize release processes by minimizing developer friction through automation.
- Establish clear quality gates.
- Drive a predictable "release train" cadence.
- Utilize DORA metrics to track and improve launch behavior.
- Support multiple highly synchronized initiatives.
- Work with modern DevOps tools.
- Contribute to both release success and operational stability within a global IT environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
