Enterprise Project Manager - Medical Imaging

Merative•Mississauga, ON

1d•$150,527 - $225,790•Remote

About The Position

This position is responsible for managing the successful implementation of Merge Healthcare Imaging solutions from initiation, planning and execution, through Go-Live and transition to service and support. The Enterprise PM will own the project and act as the point of contact for the project during the deployment process. The Enterprise PM will be responsible for coordinating resources and ensuring that both external and internal customer needs are satisfied with a successful completion of project deliverables. In addition, the Enterprise PM will have an expanded role in departmental processes development, mentoring and training.

Requirements

Clinical and domain expertise: Strong knowledge of appropriate clinical service lines, including PACS implementations, clinical workflows, and key business drivers in medical imaging environments.
Communication and executive presence: Strong presentation, written, and verbal communication skills. Ability to describe complex technical subjects clearly to clinical and IT audiences. Demonstrated experience communicating business impact and project status to executive stakeholders internally and within client organizations. Comfortable reporting up through the leadership chain and presenting at the executive level.
Meeting leadership: Ability to effectively plan and facilitate multi-disciplinary meetings and workgroups across complex, multi-site enterprise environments.
Client and stakeholder management: Ability to navigate complex organizational structures and distinguish decision makers from influencers. Comfortable holding a seat at the table with clients—aligning delivery strategy to the client's strategic vision and executing against it with accountability and rigor. Balances customer advocacy with business needs.
Strategic partnership and influence: Able to engage clients and internal stakeholders as a trusted strategic partner—championing solutions, aligning expectations, and driving shared commitment to outcomes. Takes a "Yes, and here's how" approach rather than a "No, and here's why not" stance.
Financial acumen: Highly developed financial acumen with demonstrated ability to create detailed project financial plans, forecast work and revenue across a portfolio of projects, manage budgets, and report accurately against financial targets. Experienced overseeing projects greater than 1M in value with direct accountability for revenue forecasting and delivery margin.
Professional presence: Exhibits a solid, credible professional presence in high-stakes client and executive settings.
Performance under pressure: Ability to work effectively in high-pressure, fast-paced enterprise delivery environments.
Analytical and problem-solving skills: Strong analytical skills with the ability to break down complex issues into component parts, frame solution options, clearly articulate tradeoffs, champion a recommendation, and organize a cross-functional team to resolution. Treats issue resolution with urgency and drives outcomes.
Self-motivation and results orientation: Self-motivated and results-oriented individual who sets clear deadlines, delivers on commitments, and follows up with urgency on all customer and internal interactions.
Change management: Strong understanding of business project management and change management principles, approaches, and methodologies—especially for clinically-related enterprise implementations.
Partner management: Ability to work effectively with third-party vendors, balancing shared responsibility across the account and maintaining focus on project objectives.
Pre-sales collaboration: Comfortable partnering with the sales team to understand customer-specific needs and objectives and participating in pre-sales activities as needed.
Technical skills: Proficiency in Microsoft Excel, PowerPoint, Word, Visio, and Microsoft Project. General IT knowledge with respect to network, security, PC management, redundancy/backup systems, web deployment, and general hardware configuration and scalability.
Leadership skills: Ability to engage cross-functional teams in a matrix environment—keeping them energized, focused, and motivated to accomplish project goals in addition to their day-to-day responsibilities.
Minimum BA, BS, BSc, or MBA degree, or comparable job experience in medical imaging or healthcare IT systems.
8+ years of demonstrated project management experience with oversight for large-scale or multiple time-sensitive enterprise implementations.
Proven experience managing enterprise-wide solutions across multiple locations and complex organizational environments.
Oversight of multiple concurrent 6-18 month projects.
Oversight of projects greater than $1M in value, with direct accountability for revenue forecasting and financial performance.
Experience running high-visibility projects both internally and externally.
Project exposure spanning multiple clinical departments with engagement across IT and executive stakeholders.
Valid driver's license and safe driving record required.

Nice To Haves

Master's degree a plus.
PMP certification or equivalent is strongly preferred.
Familiarity with PACS architecture, DICOM standards, HL7 integration, and radiology/cardiology imaging workflows strongly preferred.
Experience implementing PACS solutions for radiology and/or cardiology is strongly preferred.

Responsibilities

Manage knowledge transfer from Sales to the Implementation team and from Implementation to the Support team.
Provide documented project status to Professional Services Executives or designated manager/lead, reporting effectively through the leadership team.
Work directly with all departments as the customer advocate, ensuring a clinical focus is brought to development, logistics, and service processes.
Proactively identify, triage, and solution complex project issues—breaking down root causes, evaluating resolution options, and driving cross-functional teams to swift and effective resolution.
Maintain up-to-date and accurate project data for internal reporting and forecasting.
Drive, manage to, and forecast revenue targets across assigned projects.
Develop detailed project financial plans and proactively manage scope, budget, and schedule to ensure financial commitments are met.
Perform other duties as assigned by immediate supervisor or upper management.