Enterprise Programmer/Analyst

Grand Rapids Community College • Grand Rapids, MI

8d • Onsite

About The Position

The Enterprise Programmer/Analyst is responsible for designing, developing, and maintaining the one or more of the College's LMS, CRM, Door Access, and Room Scheduling systems as well as other ancillary systems as assigned. The incumbent analyzes business processes and translates them into technical solutions within the various systems. These professionals collaborate with cross-functional teams to understand user requirements and configure or customize the systems accordingly. Additionally, they provide ongoing support, troubleshooting, and enhancements to ensure the effective operation of these systems.

Requirements

• Bachelor’s degree (required) from an accredited college or university in Computer Science, Information Technology, or related field OR a bachelor’s degree in another field with significant coursework in one of those disciplines
• A minimum of 3 years’ experience as an application developer or equivalent role in mainstream software development is required.
• Work experience should include business use analysis, database table structure and design, and programming.
• Demonstrate functional process knowledge of at least one business area of the college.
• Excellent application implementation life cycle skills including experience developing requirements, Fit/Gap analysis, application configurations, functional specifications, and the ability to translate needs analysis into functional designs is required.
• Relational database architecture exposure and proficiency in advanced SQL is required.
• Knowledge of database and program design, object-oriented programming, and unit testing of software packages is required.
• Experience writing queries, reports or programs using development tools is required.
• Excellent analytical and problem-solving skills are required.
• Strong documentation skills to maintain accurate records of system configurations, procedures, and issue resolutions is required.
• Develop applications that include a fair level of complexity.
• Develop REST and SOAP APIs.
• Ability to maintain confidentiality is required.
• Ability to handle multiple priorities is required.

Nice To Haves

• Experience supporting and administering a LMS, CRM, or Campus Card System is preferred.
• Experience working in higher education is preferred.
• Experience with web development, HTML5, CSS3, and JavaScript is preferred.
• Ability to take initiative and accomplish goals with limited direction.
• Effective team player.
• Project management skills including analyzing and developing project requirements and specifications, as well as timeline development preferred.

Responsibilities

• Design, develop, customize, administer, and support systems in the Academic Applications space.
• Research and investigate new features and functionality to meet business needs.
• Translate business needs into technical specifications and deliver on solutions.
• Provide guidance and assistance to other analysts and engineers in troubleshooting complex system design problems.
• Assist with the overall support of the enterprise software across all environments.
• Provide support for Academic Application tickets received from the Customer Support desk.
• Submit software issues to vendors and apply resolutions.
• Evaluate, test, re-develop, and deploy application upgrades, updates, and fixes.
• Apply updates, SSL certificates, software patches, and manage performance on application servers as needed.
• Support users in all areas of User Acceptance Testing.
• Conduct system and integration testing to ensure quality and standards are met.
• Work in cooperation with functional and technical team members in order to globally deploy software and their resolutions, as well as ensure that systems are streamlined to run efficiently and effectively.
• Participate in the integration of 3rd party systems and PeopleSoft.
• Develop procedures and document processes.
• Adhere to change management best practices and use GRCC-supported tools for code and object migration and documentation.
• Perform unit testing and support users in all areas of User Acceptance Testing.
• Work with functional areas to ensure regulatory compliance.
• Develop ad-hoc queries.
• Design, develop, maintain and support custom integrations between PeopleSoft and other 3rd party enterprise software.
• Keep abreast of industry best practices and emerging technologies within higher education.
• Adhere to design standards and naming conventions.
• Server maintenance (e.g apply updates, SSL certs, manage performance, and apply software patches
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Other duties as assigned.

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums
• Time off: Enjoy substantial vacation time
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership
• Continuous Learning: Career development and educational opportunities
• Retirement Plans: Secure your future with our retirement options , including the state retirement plan or a 401(a) with a 12% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level