Enterprise Product Manager - Unified Service Offerings

Microsoft•Redmond, WA

14d•$130,900 - $303,600

About The Position

The Customer and Commercial Success (CCS) organization, with over 45,000 employees and partners globally, is dedicated to empowering customers to achieve business value faster through exceptional customer experiences powered by Microsoft's products and services. CCS is responsible for end-to-end services, including consulting, customer success, and support across Microsoft's entire product portfolio. The Service Portfolio and Delivery organization within CCS focuses on enabling customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise to deliver innovative solutions that drive business value, operational excellence, and customer loyalty. The Unified Enterprise Product team specifically designs and markets commercial offerings that provide expert guidance and problem resolution, ensuring customers maximize the value and success of their Microsoft technologies. As an Enterprise Product Manager for Unified Service Offerings, you will be instrumental in bringing these offerings to market, owning the end-to-end design of customer experiences and offerings across all Microsoft Solution Areas, and collaborating with key internal partners to manage these offerings globally.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years management (e.g., people, project, process, vendor, change) experience.
Proven track record in end-to-end product or offer management, from ideation to launch and scale, with measurable business impact.
Demonstrated experience working with Customer Support or Professional Services organizations, including their operational models and customer engagement strategies.
Experience bringing commercial offerings to market — including pricing, packaging, SKU/offer architecture, and incentive design.
Experience partnering with engineering or data science teams to embed AI/ML capabilities into products or services.
Exceptional strategic analysis and creative problem-solving skills, with the ability to manage ambiguity and deliver clear, actionable solutions.
Excellent cross-functional collaboration skills, with the ability to influence and align stakeholders across all levels.
Experience presenting product strategy, roadmaps, and business outcomes to senior executives.
Deep understanding of Microsoft’s solution areas: Infrastructure; Digital & App Innovation; Data & AI; Business Applications; Modern Work; and Security.

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management , process management, or process improvement OR equivalent experience.
8+ years people management experience.
Familiarity with Microsoft Unified Support and competing offerings from AWS, Google Cloud, Salesforce, and others is a plus.

Responsibilities

Define Product Strategy: Craft the vision and business goals that drive the strategy for Unified Enterprise offerings, with a strong emphasis on customer success, resilience, security, and AI-driven innovation.
Customer & Market Insights: Leverage customer feedback, market research, and competitive analysis to deeply understand the needs of enterprise, mid-market, and regulated customers.
AI-Driven Innovation: Collaborate with engineering and data science teams to embed AI capabilities into product design and delivery, enhancing customer outcomes and operational efficiency.
Cross-Functional Enablement: Partner with Delivery teams to translate product vision into scalable support models, consistent delivery frameworks, and global capacity planning.
Operational Execution: Own the operational strategy for new and existing offerings, including customer transitions, renewals, SKU architecture, packaging, pricing, and incentives.
Go-to-Market Strategy: Serve as the subject-matter expert for GTM planning and execution. Shape product positioning, messaging, and campaign strategies to drive adoption and impact.
Business Process: Establish and manage core business processes including taxonomy, business rules, and performance reporting. Ensure adherence to the full product lifecycle with clear go/no-go checkpoints.