Enterprise Platforms and Products Business Operations Lead

Booz Allen Hamilton•McLean, VA

1d•$99,000 - $225,000•Remote

About The Position

The Enterprise Platforms and Products Business Operations Lead role is within the Chief Information Office (CIO) and supports operational excellence and transformative technology initiatives. This position provides tactical support and strategic enablement for teams focused on enterprise technologies, platforms, and strategic transformation. The role is part of the CIO Business Operations organization, applying standardized processes while adapting to evolving priorities such as quarterly planning, SERs, mid-quarter reviews, KPI reporting, and strategic initiative orchestration. Success in this role requires strong organization, clear communication, and the ability to translate technical, experience-driven, and cross-platform information into actionable, executive-ready insights.

Requirements

7+ years of experience in business operations, program management, advising, or business analysis
Experience leading workstreams or small teams to drive alignment, execution, and delivery
Experience engaging directly with clients, senior leaders, or executive stakeholders
Experience working with Agile or adaptive delivery environments, including ceremonies, tooling such as JIRA and Confluence, and dependency or risk tracking
Experience supporting multi-platform enterprise technology environments or product and service groups similar to EPP such as enterprise applications, automation services, platforms, and testing
Ability to analyze and interpret operational KPIs specific to EPP such as Say and Do performance, throughput trends, testing bottlenecks, operational versus enhancement workload mix, and stakeholder readiness indicators
Ability to manage complex tasks and workflows in dynamic environments
Ability to provide SME-level guidance to stakeholders and partners
Ability to work independently, managing priorities and deliverables with minimal oversight, exercise sound judgment, and recommend the best approach in ambiguous or fast-changing situations
HS diploma or GED

Nice To Haves

Experience supporting or working directly with CIO or enterprise technology organizations
Experience in business operations for large-scale technology, modernization, or transformation programs
Experience with OKRs, KPIs, or agile methodologies
Experience developing or coordinating enterprise-level governance or operating rhythms
Ability to support teams with varied maturity levels including helping mature teams optimize processes while guiding less mature teams through structured enablement, planning discipline, and operational consistency
Possession of strong interpersonal skills
Possession of excellent organizational skills with consistent attention to detail
Possession of strong written and verbal communication skills to produce executive-ready materials
Possession of strong analytical skills to synthesize complex information into clear insights

Responsibilities

Provide comprehensive business operations support, including management of recurring processes, data calls, reporting, and ad-hoc requests in a fast-paced environment.
Develop high-quality executive-level materials, including presentations, briefings, dashboards, and strategic decks.
Support Agile delivery activities such as PI planning, sprint planning alignment, backlog organization, and inter-team dependency tracking across CIO teams.
Support EPP service groups, including Automation Services, Business Applications, Delivery Services, Enterprise Platforms, and Enterprise Testing, by maintaining awareness of service-specific roadmaps, dependencies, operational commitments, and maturity challenges.
Manage competing priorities and multiple deadlines with sound judgment, ensuring deliverables are consistently met.
Maintain coordination of operational workflows such as scheduling, deliverable preparation, action tracking, and follow-up.
Support strategic initiatives, business rhythms, KPI updates, and planning cycles by organizing information and enabling leadership decision-making.
Build strong, trust-based relationships with stakeholders across technical teams, leadership, and partner groups.
Serve as a liaison to ensure alignment of priorities, transparent communication, and effective cross-team coordination.
Stay attuned to organizational goals and help identify, prioritize, and escalate critical tasks as needs evolve.
Navigate various personalities and work styles while maintaining professionalism, clarity, and a collaborative environment.