Enterprise Patch Services Analyst

Lumiere Systems•Columbus, OH

About The Position

The Enterprise Patch Services Analyst role focuses on supporting patch management across the client's system enterprise, including servers, workstations, and system devices. This involves identifying, tracking, and remediating patch vulnerabilities. The role also includes managing incidents, tasks, and changes related to patch support, tracking key risk indicators (KRIs) and service level agreements (SLAs), and collaborating with various IT and business teams. Familiarity with a range of IT tools is essential for this position.

Requirements

Bachelor's degree in information systems, or related field.
3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
Strong Analytical and communication skills with a focus on cross-functional collaboration.
Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
Microsoft Configuration Manager (MCM/MECM/SCCM)
ServiceNow
Intune
Power BI
PowerShell
Windows OS
Active Directory (AD)
Azure
PatchMyPC
Rapid7
Entra ID
SharePoint
Confluence

Nice To Haves

General support knowledge involving the Financial-Banking industry preferred.
Linux OS

Responsibilities

Identify, track and remediate patch vulnerabilities across the client's system enterprise, including server, workstation and system device support.
Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the environment.
Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise.
Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise.
Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).
Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.
Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.
Administer patch management support of servers, workstations and enterprise system devices.
Maintain Incident, Task and Change support ticket assignments.
Track and report on related KRIs, SLAs, and vulnerability metrics.
Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
Design, build and deploy packaged updates and application installs associated with patch vulnerability management.
Perform EPS project work and cross-department collaboration efforts.
Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.