Enterprise Operations Engineer II
About The Position
The Multimedia Services team is seeking an Enterprise Operations Engineer II, Field Services to support multiple regions globally. This role is responsible for driving lifecycle refresh initiatives, leading transformational efforts, and delivering high-quality AV services and event support within the assigned region, while also contributing to global team priorities as needed. The ideal candidate is highly motivated, analytical, results driven, and an effective communicator. As the organization continues to evolve toward a more flexible workplace, this role will play a key part in enhancing the employee digital experience, helping to enable, connect, and empower colleagues around the world.
Requirements
- Proven track record of delivering exceptional customer service and support
- Strong written and verbal communication skills, with the ability to clearly convey issues, status updates, resolutions, and root cause analyses to stakeholders and leadership
- Hands-on experience installing, configuring, and managing AV technologies in a global enterprise environment (e.g., video conferencing systems, audio DSPs, wireless sharing, control systems, room schedulers, and digital media infrastructure)
- Solid understanding of technical infrastructure, including audiovisual, networking, and security systems
- Working knowledge of collaboration platforms such as Microsoft Teams, Zoom, and Webex
Responsibilities
- Partner with the Regional Manager and Operations Lead to plan and execute strategic AV refresh initiatives across the region
- Collaborate with stakeholders (end users, Real Estate, Network Engineering, vendors) to modernize and enhance audiovisual experiences
- Oversee solution delivery and drive final acceptance into operations using standardized processes and documentation
- Serve as the primary support lead for AV technologies, including video conferencing, wireless sharing, room scheduling, and digital signage
- Lead incident, problem, and break/fix management, coordinating with internal engineering teams and external vendors
- Manage ITSM processes, including ticketing, incident resolution, change management, monitoring, and reporting
- Drive operational excellence by tracking KPIs, contributing to performance metrics, and identifying continuous improvement opportunities
- Oversee vendor relationships, support AV-enabled events, and contribute to global standards, disaster recovery planning, and operational processes
- Provides day-to-day technical support and maintenance, with a focus on networking and operational stability
- Troubleshoots common issues, resolves system incidents, and follows standard protocols to address service degradations
- Supports ITSM activities (incident, problem, change, capacity management), contributes to network improvements, and provides guidance to junior team members
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
