Enterprise Operations Analyst - Mortgage Servicing & SCRA Support
About The Position
Enterprise Operations Analyst - Mortgage Servicing & SCRA Support Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Enterprise Operations Analyst administers defined procedures, prepares and analyzes reports, and works on projects with an emphasis on process improvement. An Analyst at this level compiles, analyzes and reports volume, productivity, quality and other statistical data to management.
Requirements
- Bachelor's degree in a related field
- Or High School Diploma or GED and four (4) years of related experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to research, analyze data, and derive facts
- Ability to work under pressure and meet deadlines
- Analytical and problem-solving skills
- Excellent organizational skills
- Knowledge of banking operations
- Knowledge of business intelligence (BI) tools
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
- Strong written and verbal communication skills
Nice To Haves
- Mortgage servicing experience, particularly in loan boarding, servicing operations, or default/asset administration.
- Knowledge of SCRA (Servicemembers Civil Relief Act) requirements and servicing-related regulatory requirements.
- Advanced Excel skills, including data extraction, sorting, filtering, pivot tables, and report analysis.
- Experience performing User Acceptance Testing (UAT), system testing, or supporting new product and process implementations.
- Banking or financial services operations experience within a highly regulated environment.
Responsibilities
- Analyzes and interprets data to identify trends and opportunities for process improvement
- Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing
- Identifies operational problems and recommends solutions
- Collaborates with teams to solve items
- Provides periodic reports to management
- Creates and maintains policies, procedures and training materials to maximize efficiency and customer service
- Works with supervisors and/or managers to ensure that teams comply with the stipulated principles and standards
- Assists with projects led by lines of business management
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Benefits
- Performance-driven individuals a place where they can build a career
- Expect more opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
