Enterprise Onboarding Manager
About The Position
The Enterprise Onboarding Manager will lead complex, high-value implementations of enterprise software for strategic clients, ensuring a seamless and high-quality onboarding experience. This role combines project management, customer success, and mentorship to scale best-in-class onboarding programs. You will serve as a trusted advisor to senior client stakeholders, proactively manage risks, and collaborate cross-functionally to optimize processes and outcomes. The position requires balancing multiple concurrent projects, coaching other onboarding team members, and contributing to continuous improvements in tools, templates, and customer experience. Success in this role directly impacts client satisfaction, retention, and long-term
Requirements
- 5+ years of experience in Customer Onboarding or Implementation within a B2B SaaS environment
- Proven ability to manage complex implementations and influence outcomes without direct authority
- Strong track record as a trusted advisor to clients, including senior-level stakeholders
- Excellent verbal, written, and presentation skills
- Experience coaching, mentoring, or leading peers effectively
- Solid understanding of data configuration, templates, and upload specifications
- Familiarity with Salesforce, GuideCX, JIRA, or similar project management/onboarding tools preferred
- Exceptional organizational, prioritization, and time-management skills
- Comfortable working in a fast-paced, evolving environment and driving change
Nice To Haves
- Familiarity with Salesforce, GuideCX, JIRA, or similar project management/onboarding tools preferred
Responsibilities
- Lead end-to-end onboarding for high-value and complex client accounts, managing multiple projects simultaneously
- Serve as a trusted advisor to senior client stakeholders, aligning onboarding with business goals
- Define project scope, timelines, and success criteria, collaborating with Sales, Customer Success, and other internal teams for smooth handoffs
- Identify risks early, manage escalations, and drive resolution of onboarding challenges
- Deliver tailored onboarding and advanced platform training based on client workflows and maturity
- Mentor and guide onboarding team members, sharing best practices and supporting professional development
- Analyze onboarding progress, trends, and outcomes, providing actionable insights and recommendations
- Drive process improvement initiatives to enhance efficiency, scalability, and overall customer experience
Benefits
- Competitive salary and performance-based incentives
- Comprehensive health, dental, vision, and disability coverage
- Flexible work arrangements and remote-friendly environment
- Generous paid time off and vacation policies
- Professional development and mentorship opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
