Enterprise Onboarding Manager

Comply

14d•$104,500 - $115,500

About The Position

We are looking for a strategic and customer-centric Enterprise Onboarding Manager to join our post-sales organization and lead complex, high-impact implementations of the Comply platform. This role is ideal for someone who not only excels at customer onboarding, but also drives process improvements, mentors others, and partners cross-functionally to scale a best-in-class onboarding experience. As a Enterprise Onboarding Manager at Comply, you will own the success of our most complex onboarding engagements while helping shape the future of our onboarding programs and practices.

Requirements

5+ years of Customer Onboarding or Implementation experience in a B2B SaaS environment.
Proven ability to manage complex implementations and influence outcomes without direct authority.
Strong track record of acting as a trusted advisor to customers, including senior-level stakeholders.
Excellent communication and presentation skills across video, phone, and written channels.
Demonstrated ability to coach, mentor, or informally lead peers.
Solid understanding of data configuration, templates, and upload specifications.
Exceptional organizational, prioritization, and time-management skills.
Comfortable operating in a fast-paced, evolving environment and driving change.

Nice To Haves

Experience with Salesforce, GuideCX, JIRA, or similar tools strongly preferred.

Responsibilities

Own and lead end-to-end onboarding for high-value, complex, or strategic accounts, managing multiple concurrent implementations with minimal oversight.
Serve as a strategic partner and trusted advisor to senior client stakeholders, aligning onboarding outcomes to customer business goals and long-term success.
Define project scope, timelines, and success criteria; proactively collaborate with Sales, Customer Success, and other internal teams prior to kick-off to ensure seamless handoffs and clear expectations.
Identify risks early, lead escalations, and drive resolution of onboarding challenges, coordinating across internal teams as needed.
Act as a Comply product and onboarding subject-matter expert, advising both customers and internal teams on best practices and platform capabilities.
Monitor, analyze, and report on onboarding progress, trends, and outcomes; provide insights and recommendations to leadership and cross-functional partners.
Deliver tailored onboarding and advanced platform training for customers based on their specific workflows and maturity.
Ensure a smooth, high-quality transition of customers to the Customer Success team, including documentation, handoff meetings, and success planning.
Mentor and support Onboarding Managers by sharing best practices, providing guidance on complex accounts, and contributing to team enablement.
Drive continuous improvement initiatives, including onboarding processes, tools, templates, and customer experience enhancements.
Use GuideCX to manage onboarding workflows, while helping refine how the team leverages onboarding technology at scale.
Partner on special projects and cross-functional initiatives that improve onboarding efficiency, scalability, and customer satisfaction.