Enterprise Onboarding Manager
About The Position
The Enterprise Onboarding Manager will lead complex, high-value customer implementations, ensuring a seamless transition from sales to long-term success. This role combines strategic project management, customer advocacy, and team mentorship to deliver a best-in-class onboarding experience. You will manage multiple concurrent onboarding engagements, guide senior stakeholders, and align platform capabilities with client business objectives. By optimizing processes, leveraging technology, and mentoring colleagues, you will drive scalable onboarding practices while continuously improving the customer experience. This is a high-impact position that offers the opportunity to influence both client outcomes and internal onboarding excellence. Collaboration with cross-functional teams is essential to ensure consistency, quality, and efficiency across all onboarding initiatives.
Requirements
- 5+ years of experience in Customer Onboarding or Implementation within a B2B SaaS environment.
- Proven ability to manage complex implementations and influence outcomes without direct authority.
- Strong communication and presentation skills across video, phone, and written channels.
- Demonstrated ability to coach, mentor, or lead peers effectively.
- Solid understanding of data configuration, templates, and upload specifications.
- Exceptional organizational, prioritization, and time-management skills.
- Comfortable operating in a fast-paced, evolving environment and driving change.
Nice To Haves
- Experience with Salesforce, GuideCX, JIRA, or similar tools preferred.
Responsibilities
- Lead end-to-end onboarding for complex, high-value, or strategic accounts, managing multiple implementations simultaneously.
- Serve as a trusted advisor to senior client stakeholders, aligning onboarding activities with business goals and long-term success.
- Define project scope, timelines, and success criteria; coordinate with Sales, Customer Success, and internal teams to ensure smooth handoffs.
- Identify risks early, lead escalations, and drive resolution of onboarding challenges through cross-functional collaboration.
- Deliver tailored platform training and guidance to clients, ensuring they maximize the value of the solution.
- Mentor and support other Onboarding Managers by sharing best practices, guidance on complex accounts, and contributing to team enablement.
- Continuously improve onboarding processes, templates, tools, and workflows to enhance efficiency and customer satisfaction.
Benefits
- Competitive salary with potential performance incentives.
- Comprehensive healthcare options including medical, dental, and vision.
- Flexible PTO policy and paid company holidays.
- Professional development and mentorship opportunities.
- Access to technology, tools, and resources to support role success.
- Remote flexibility within eligible U.S. states with collaboration across teams.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
