Enterprise Observability & Monitoring Engineer

American Electric Power • Austin, TX

6d • $116,255 - $151,133

About The Position

AEP is seeking an experienced Enterprise Observability & Monitoring Engineer to design, administer, automate, integrate, and support enterprise monitoring platforms. The role focuses primarily on Dynatrace and has secondary responsibility for SolarWinds. It serves as a technical subject matter expert for Dynatrace APM, RUM, Synthetic Monitoring, ActiveGate administration, application onboarding, observability engineering, monitoring automation, and ServiceNow integrations, while supporting enterprise SolarWinds network monitoring capabilities.

The engineer partners with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to deliver proactive observability across critical business applications, infrastructure, cloud platforms, and network environments. The role requires expertise in application performance monitoring, enterprise observability, monitoring architecture, automation, dashboarding, root cause analysis, ServiceNow integration, and production support in a large, regulated enterprise environment.

The position supports production, non-production, and laboratory environments; improves enterprise observability maturity and service visibility; and supports mission-critical operations, compliance, incident response, and monitoring governance. The posting lists a required bachelor's degree in a technical or related field and 10 years of relevant work experience, with an equivalent combination of education and experience potentially considered. It also lists minimum qualifications of 5+ years supporting enterprise monitoring, observability, or performance management solutions and 3+ years of hands-on Dynatrace administration and engineering.

Requirements

• Bachelor's degree in computer science, engineering, or a related technical field is required; the posting also states a bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• 10 years of relevant work experience; an equivalent combination of education and experience may be considered.
• 5+ years supporting enterprise monitoring, observability, or performance management solutions.
• 3+ years of hands-on Dynatrace administration and engineering.
• Experience onboarding enterprise applications into monitoring platforms.
• Experience supporting large-scale application and infrastructure environments.
• Experience with ServiceNow integrations and enterprise operational processes.
• Experience with monitoring automation and scripting technologies.
• Working knowledge of SolarWinds NPM and enterprise network monitoring concepts.
• Experience supporting mission-critical production environments.
• Technical knowledge of Dynatrace administration, Dynatrace SaaS or Managed, OneAgent deployment, ActiveGate administration, RUM, Synthetic Monitoring, APM, Dynatrace Extensions 2.0, Davis AI, service flow analysis, enterprise observability, end-user experience monitoring, business service monitoring, dashboards, alert engineering, and event correlation.
• Knowledge of enterprise monitoring platforms including Dynatrace, SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight, and ServiceNow Event Management.
• Knowledge of monitoring AWS, Azure, VMware, OpenShift, Kubernetes, containers, hybrid cloud, and SaaS environments.
• Knowledge of Windows Server and Linux administration, VMware, DNS, load balancers, SSL/TLS, Active Directory, enterprise authentication services, and network infrastructure fundamentals.
• Knowledge of Oracle, SQL Server, and PostgreSQL, database performance monitoring, and database connectivity troubleshooting.
• Programming and automation skills involving PowerShell, Python, Bash, REST APIs, JSON, XML, SQL, monitoring automation, or infrastructure automation.
• Knowledge of ServiceNow and CMDB integrations, REST APIs, webhooks, SNMP, syslog, SAML, OAuth, and LDAP.
• Strong customer service and stakeholder management skills; ability to consult with application and infrastructure teams; strong verbal and written communication; exceptional troubleshooting; strategic thinking and problem solving; ability to lead technical initiatives; strong organizational and prioritization skills; self-direction and accountability; and ability to mentor and guide junior engineers.

Responsibilities

• Administer and support Dynatrace production, non-production, and laboratory environments.
• Design and implement enterprise observability solutions for critical business applications.
• Lead onboarding of new applications into Dynatrace.
• Develop enterprise monitoring standards, dashboards, alerts, and health models.
• Improve enterprise observability maturity, drive proactive detection and prevention, reduce monitoring gaps, and improve service visibility.
• Deploy and administer OneAgent technologies and support ActiveGate infrastructure.
• Configure Real User Monitoring (RUM) and Synthetic Monitoring; analyze application performance issues and bottlenecks; support distributed tracing and service flow analysis.
• Provide end-to-end visibility across application ecosystems and consult application owners on monitoring best practices.
• Develop Dynatrace Extensions 2.0 and custom monitoring for business applications, databases, and infrastructure.
• Automate monitoring deployments and onboarding, develop self-service monitoring capabilities, improve monitoring data quality and governance, and reduce manual administration.
• Support integration of Dynatrace, SolarWinds, and ServiceNow; define requirements for automated incident creation; support event correlation and ticket automation; align solutions with CMDB standards; and enhance operational workflows.
• Administer SolarWinds Network Performance Monitor (NPM) and support SolarWinds Network Configuration Manager (NCM).
• Maintain SolarWinds device onboarding and discovery, support SNMP-based network monitoring, assist with network dashboards and reporting, perform upgrades and maintenance, and support network operations visibility.
• Participate in major incident and war room activities, perform root cause analysis, develop monitoring improvements resulting from incidents, and support enterprise operational response processes.
• Serve as a technical escalation point for monitoring-related issues.
• Support monitoring solutions subject to NERC CIP and compliance requirements; maintain operational standards, procedures, and documentation; support audits and evidence collection; and align monitoring solutions with cybersecurity standards.
• Participate in change management and CAB processes.

Benefits

• Base salary
• Annual bonus
• Long-term incentive
• 401(k) match
• AEP Pension
• Comprehensive benefits package designed to support and enhance employees' overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior