Enterprise IT Tech I

Valenz•Phoenix, AZ

1d•Remote

About The Position

As an Enterprise IT Tech with Vālenz, you’ll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.

Requirements

2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
Experience providing IT support in a fast-paced, fully remote environment.
Strong knowledge of Active Directory and Office 365 administration.
Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
Strong problem-solving skills with the ability to work well under pressure.
Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
Ability to work independently and as part of a team.

Nice To Haves

Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
Experience with command-line tools.
Microsoft 365 Certification.

Responsibilities

Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
Monitor and resolve IT support requests through the internal ticketing system.
Escalate tickets to higher-level technicians and other teams as needed.
Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
Install, configure, and repair computer hardware and software.
Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
Help migrate and update IT documentation into new platforms.
Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
Perform other duties as assigned.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Benefits

Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
Spending account options: HSA, FSA, and DCFSA
401K with company match and immediate vesting
Flexible working environment
Generous Paid Time Off to include vacation, sick leave, and paid holidays
Employee Assistance Program that includes professional counseling, referrals, and additional services
Paid maternity and paternity leave
Pet insurance
Employee discounts on phone plans, car rentals and computers
Community giveback opportunities, including paid time off for philanthropic endeavors