Enterprise IT Support Engineer I

Quality Technology Services • Suwanee, GA

1d

About The Position

The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little sup ervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background suppo rting end users in a dynamic environment and the ability to meet demanding deadlines when necessary. RESPONSIBILITIES, other duties may be assigned. Responsible for desktop support, printing support, VPN support (may include support for telecommuters) an d limited server support Provide helpdesk service to end - users, troubleshooting issues related to personal computers, applications, networks and IP phones Provide onsite assistance for Systems Engineers when needed Install new or maintain existing desktops based on specifications Participate in the design of new or changing systems Participate in functional test planning and testing for the assigned functional area(s) or project(s) Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s) Share knowledge by effectively documenting work Stay current with changes in the technical area of expertise Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s) Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution Provide weekly status reports on individual projects and tasks

Requirements

• Associate s degree or equivalent professional experience
• Two or more years of help desk, technical support, or desktop support experience
• One or more years of experience & knowledge of Windows 7 /10 , MS Office, netwo rk connectivity, p rinter installation and mapping , etc .
• Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365, Visio, Project, Slack, Acrobat, S EP W
• orking knowledge of Active Directory , basic Windows security , and file and share permissions
• Experience with iOS/Android device setup and troubleshooting , preferably including use of Workspace ONE
• US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

• One or more years of experience with Exchange user administration
• Familiarity with ServiceNow
• A+ Certification
• Excellent interpersonal skills with the ability to interface with all levels of the organization
• Self-starter with the ability to work independently in a fast-paced team environment
• Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Responsibilities

• Responsible for desktop support, printing support, VPN support (may include support for telecommuters) an d limited server support
• Provide helpdesk service to end - users, troubleshooting issues related to personal computers, applications, networks and IP phones
• Provide onsite assistance for Systems Engineers when needed
• Install new or maintain existing desktops based on specifications
• Participate in the design of new or changing systems
• Participate in functional test planning and testing for the assigned functional area(s) or project(s)
• Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)
• Share knowledge by effectively documenting work
• Stay current with changes in the technical area of expertise
• Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
• Provide weekly status reports on individual projects and tasks

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree