IT Support Engineer I, LEO IT Services
About The Position
Amazon Leo IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization. You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Amazon Leo systems. Amazon Leo IT Services is a fast paced technical support organization that is focused on supporting large scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as Production Operations, Lab Operations, Launch, and Warehousing.
Requirements
- High school or equivalent diploma
- 2+ years of technical support experience
- 2+ years of networking and troubleshooting experience
- 2+ years of IT client, server, and network service delivery experience
- This shift will be nightshift, 5:00PM - 3:30AM, Sun-Wed.
- Shift assignments or hours are subject to change based on business need.
- Up to 25% Travel Requirements
- Export Control - This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
Nice To Haves
- Experience supporting video conference and teleconference equipment
- CCNA or equivalent level networking certification, or Bachelor's degree
- 2+ years of computer networking experience
Responsibilities
- Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
- Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
- Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
- Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
- Participate in hiring, training and development of others
- Provide technical support for Amazon Leo Production, lab and launch Infrastructure, components, and associated software
- Provide remote support for Amazon Leo employees and infrastructure worldwide
- Perform scheduled maintenance and system upgrades
- Assist with project implementations and technology deployments
- Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
- Participate in on-call responsibilities
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
