IT Support Engineer I, OTS

Amazon • Fall River, MA

3d • $25 - $41

About The Position

As an IT Support Engineer I, you will use your knowledge and specialized skills
to implement technical solutions and provide high quality support for computer
hardware, operating systems, or enterprise application software across sites in
a defined geographical area. You are able to determine when it is appropriate to
deviate from a standard practice to accomplish the desired result. You can
troubleshoot and solve straightforward problems that do not have defined SOPs.

Requirements

• High school or equivalent diploma
• 2+ years of professional experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• Fluent in Cisco/networking and either Linux and/or Microsoft

Nice To Haves

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center
• Experience communicating technical concepts and processes using clear, simple language and visuals
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in oral and written communication in English
• Proven ability to work successfully with limited supervision

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Benefits

• Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED