Enterprise IT Systems / Unified Communications (UC) Engineer - TS/SCI with Polygraph

General Dynamics Information Technology • Chantilly, VA

1d • $124,093 - $166,750 • Onsite

About The Position

Seeking an experienced engineer to provide enterprise IT systems support and Unified Communications (UC)/video engineering across multiple secure, geographically dispersed environments. Role includes Tier II support, UC/video design and deployment, lifecycle engineering, system hardening, and supervision of IT staff using ITIL best practices.

Requirements

• Bachelor’s degree or equivalent experience
• 10+ years of IT experience
• Active TS/SCI with Polygraph
• Security+ (IAT Level II)
• Experience with Windows, Linux, AD, enterprise troubleshooting, and ITIL processes
• Experience with Cisco UC Manager/Meeting Server, Vbrick, Jabber, and video endpoints

Nice To Haves

• Cisco TMS and Expressways
• Microsoft 365/Teams
• PBX support
• AWS experience
• SCCM, PowerShell, VMware/Citrix
• Exchange and networking fundamentals

Responsibilities

• Provide Tier II support for Windows, Linux, Active Directory, DNS/DHCP/DFS, and enterprise applications
• Troubleshoot system, application, and performance issues; deliver remote desktop support
• Support Cisco-based video/UC infrastructure and Microsoft Teams environments
• Troubleshoot video endpoints; support call scheduling and in-room sessions
• Develop operation documentation, SOPs, and Knowledge Base articles
• Apply DISA STIG/SCAP security hardening
• Coordinate with external agencies and internal teams to ensure seamless UC/video services

Benefits

• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree