Enterprise IT Support Engineer - A/V

QTS Data Centers•Ashburn, VA

62d•Hybrid

About The Position

The Enterprise IT Support Engineer I –A/V is responsible for the support and troubleshooting of all A/V equipment and A/V enabled spaces which includes: conference room MTR systems, larger training room systems, and production ready auditoriums. This hybrid role will also support network needs that pertain to AV systems. The ideal candidate will be well versed in A/V operations and troubleshooting with both integrated systems and live event operations. RESPONSIBILITIES, other duties may be assigned. Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems. Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events Coordination and participation in design, installation, configuration and commissioning of AV integrated systems Run Help request problem tickets Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation Track and maintain stock levels of A/V equipment

Requirements

Associates degree in IT related field or equivalent professional experience
Three or more years of A/V experience in a corporate or professional environment
Prior experience supporting Microsoft Teams Rooms or related product configuration management
Proficient with audio visual components, integrations, management and design
Solid understanding of IP networking
Experience with running audio visual systems for events: Audio, Video, Lighting, and Web Stream.
US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

Professional certifications (CTS, CTS-D, CTS-I)
One or more years of experience with MTR VTC infrastructure including software and hardware management
Extensive experience working with QSYS control systems

Responsibilities

Assist with the setup, testing, operation, and tearing down of audio visual equipment; e.g. video conferencing equipment, microphones, cameras, audio systems, and operation of integrated A/V systems.
Meet with internal and external customers to gather meeting requirements, provide customers overview of their A/V options and make recommendations
Coordinate, test, run and troubleshoot hybrid and fully remote VC meetings and events
Coordination and participation in design, installation, configuration and commissioning of AV integrated systems
Run Help request problem tickets
Troubleshoots and diagnoses AV system malfunctions to eliminate problems quickly, partnering with our vendor for issues that require escalation
Track and maintain stock levels of A/V equipment