A/V IT Specialist

Bloom Energy•San Jose, CA

1d•Onsite

About The Position

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality. For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm. At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century. We are looking for an Audio / Video IT Specialist to join our team in one of today’s most exciting technologies. This role will report to HK Parekh and based in San Jose, CA. This is a fully on-site, in office role 5 days a week As Audio Video Specialist, you will be responsible for performing Unified Communications and Audio/Video Production and other related work at Bloom Energy. The ideal candidate will assist in implementing converged/integrated networked Video Conferencing and Telecommunications solutions necessary to meet the requirements of the organization. Establishes user-first communications systems by installing, operating, and maintaining video, voice, and data communications network circuits and equipment. An integral part of the role is regular testing and maintenance of all hardware and equipment in Bloom’s Unified Communications ecosystem. The ideal candidate will have a strong understanding of and passion for the user experience. Candidate must maintain a professional attitude, be a creative thinker, have strong problem-solving skills and possess good customer service etiquette.

Requirements

Maintain a high level of customer service and professionalism when interacting with executives and staff.
Ability to handle sensitive information with discretion and maintain confidentiality
Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
Experience with live streaming and video conferencing platforms
Strong problem-solving skills and a proactive approach to troubleshooting
Proven work experience as an audio, video, and communication technology specialist
IP Telephony, H.323, SIP
Must be able to work under pressure
Team player with customer service orientation
5+ years of working experience with Telecommunication equipment
5+ years of working experience with Audio Video equipment
Must have high level of customer service and professionalism when interacting with executives and staff.
High School Graduate or GED
Willing to work early mornings and/or weekends when needed
Able to travel between facilities in Fremont and San Jose
Ability to lift 25 lbs. unassisted

Nice To Haves

Certification in AV technology such as AVIXA (formerly InfoComm) CTS or equivalent experience
Crestron DMC-D or similar is a nice to have

Responsibilities

Install, operate, and maintain audio, video, and telecommunications systems
Create user best practices and how to documents
Familiarity with Zoom Phone and Teams Phone
Provide executive IT support
Gather user requirements and work with IT processes to implement new features
Monitor and test conferencing systems and peripheral equipment and troubleshoot problems
Cooperate with management to develop staff and improve their skills
Follow industry’s standards and best practices
Assist with live web streaming, video conferencing, and video recording
Inspect rooms for damage, cleanliness, and document issues to be addressed
Troubleshooting A/V equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions.
Diagnose and resolve issues during live events, manage live feeds and provide on-site technical assistance
Attention to detail
Troubleshooting prowess under pressure/at a fast pace
AV digital protocols knowledge/proficiency
Collaborate with and manage vendors, suppliers and system integrators for AV equipment