Enterprise IT Support Engineer I

Quality Technology Services•Fort Worth, TX

About The Position

The Enterprise IT Support Engineer I will be responsible for providing assistance where needed for common desktop support issues while performing with little sup ervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidate will possess an established background suppo rting end users in a dynamic environment and the ability to meet demanding deadlines when necessary. RESPONSIBILITIES, other duties may be assigned. Responsible for desktop support, printing support, VPN support (may include support for telecommuters) an d limited server support Provide helpdesk service to end - users, troubleshooting issues related to personal computers, applications, networks and IP phones Provide onsite assistance for Systems Engineers when needed Install new or maintain existing desktops based on specifications Participate in the design of new or changing systems Participate in functional test planning and testing for the assigned functional area(s) or project(s) Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s) Share knowledge by effectively documenting work Stay current with changes in the technical area of expertise Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s) Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s) Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution Provide weekly status reports on individual projects and tasks

Requirements

Associate s degree or equivalent professional experience
Two or more years of help desk, technical support, or desktop support experience
One or more years of experience & knowledge of Windows 7 /10 , MS Office, netwo rk connectivity, p rinter installation and mapping , etc .
Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office, Office 365, Visio, Project, Slack, Acrobat, S EP
W orking knowledge of Active Directory , basic Windows security , and file and share permissions
Experience with iOS/Android device setup and troubleshooting , preferably including use of Workspace ONE
US Citizenship for this position is required by law due to federal customer contracts

Nice To Haves

One or more years of experience with Exchange user administration
Familiarity with ServiceNow
A+ Certification

Responsibilities

Responsible for desktop support, printing support, VPN support (may include support for telecommuters) an d limited server support
Provide helpdesk service to end - users, troubleshooting issues related to personal computers, applications, networks and IP phones
Provide onsite assistance for Systems Engineers when needed
Install new or maintain existing desktops based on specifications
Participate in the design of new or changing systems
Participate in functional test planning and testing for the assigned functional area(s) or project(s)
Participate in problem solving and troubleshooting for the assigned task(s), functional area(s) or project(s)
Share knowledge by effectively documenting work
Stay current with changes in the technical area of expertise
Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
Provide weekly status reports on individual projects and tasks