Enterprise Issue & Incident Risk Partner

Zip Co Limited

3d • $92,000 - $125,000 • Remote

About The Position

Join us to drive second-line oversight and challenge of Zip's enterprise issue and incident management framework, partnering with business stakeholders and regional risk teams to drive effective incident analysis, root cause identification, remediation oversight, lessons learned, and governance reporting that strengthens the organization's overall risk and control environment. Enterprise Risk Management partners with stakeholders across Zip to strengthen risk management practices, provide independent oversight, and enhance organizational resilience. We help the business identify, assess, and respond to issues, incidents, and emerging risks while driving continuous improvement across the risk and control environment. Our team succeeds through curiosity, collaboration, thoughtful challenge, and a commitment to turning insights into meaningful action that supports sustainable growth.

Requirements

• 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment.
• Demonstrated experience managing or overseeing issue and incident management frameworks, including root cause analysis, remediation oversight, and lessons learned activities.
• Strong understanding of enterprise risk management frameworks and core risk disciplines, including RCSAs, risk appetite frameworks, risk taxonomy, controls assessment, and governance reporting.
• Experience conducting incident reviews, investigations, and control failure analysis with the ability to identify underlying systemic risks.
• Proven ability to provide effective challenges and influence stakeholders across all levels of the organization.
• Experience developing risk reporting, key risk indicators, and governance materials for senior management and executive committees.
• Strong analytical and problem-solving capabilities with the ability to synthesize complex information into actionable insights.
• Experience working across multiple business functions and regions in a fast-paced and evolving environment.
• Demonstrated ability to effectively use AI-powered productivity and analysis tools to improve research, reporting, documentation, and operational efficiency.
• Curiosity and willingness to adopt emerging technologies, including AI-enabled solutions, while applying appropriate risk management and governance considerations.

Nice To Haves

• Experience using data analytics, automation, or AI-assisted tools to support risk analysis, investigations, reporting, or decision-making is preferred.
• Clear alignment with Zip’s core values

Responsibilities

• Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.
• Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
• Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices.
• Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums.
• Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.
• Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers.
• Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness.
• Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.
• Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure.
• Leverage AI-enabled tools and data analysis techniques to support incident investigations, identify emerging risk themes, and improve the quality and efficiency of risk reporting.
• Evaluate opportunities to enhance issue and incident management processes through automation, analytics, and responsible use of AI-powered productivity tools.

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed