Enterprise Insurance Systems Manager

Veracity Insurance Solutions, LLC•Pleasant Grove, UT

13d•$125,000 - $145,000•Remote

About The Position

We're seeking an experienced and business-minded Enterprise Insurance Systems Manager to join our team. This remote role owns the insurance business systems Veracity runs on and leads the team of administrators behind them. Success is measured in business outcomes – adoption, cycle time, data quality, and customer experience – not ticket counts. They must understand the insurance business itself well enough to know when a system limitation is a configuration problem versus a workflow problem versus a compliance problem, and be able to make that call credibly with underwriting, service, and compliance stakeholders.

Requirements

5+ years owning or administering enterprise SaaS platforms – CRM, agency/policy management, or ERP class – with demonstrated accountability for business outcomes, not administration alone
2+ years directly managing people: hiring, coaching, and developing platform administrators or analysts
Track record turning competing stakeholder demands into a prioritized roadmap and shipping measurable improvements
Vendor, license, and budget management experience
Technical fluency – comfortable with integrations, APIs, reporting and data tools, and automation concepts
Clear written communication and documentation discipline
Working knowledge of the full insurance policy lifecycle and how each stage – quote, bind, endorse, renew, cancel, claims – generates data, documents, and handoffs that agency management systems must support cleanly
Familiarity with agency operations across distribution models including MGA, wholesale brokerage, retail agency, and InsurTech – and how carrier relationships, compliance obligations, and licensing requirements shape how these systems are configured

Nice To Haves

Insurance industry experience – agency, brokerage, MGA, carrier, or insurtech; candidates who understand insurance workflows and terminology will rank first
Hands-on AMS360 or a comparable agency management system
HubSpot or Salesforce-class CRM certification
Formal change-management exposure such as ITIL or equivalent
Experience across multiple distribution models – MGA, wholesale, retail, or InsurTech – as Veracity's system needs vary meaningfully by division
Familiarity with surplus lines filing or insurance licensing workflows, or willingness to partner closely with Compliance and Licensing functions on system requirements tied to those processes

Responsibilities

Set and drive the vision for the insurance-systems portfolio – publish and maintain a 6–12 month roadmap tied to company priorities and run structured feedback loops with sales, service, operations, and marketing leaders so the systems demonstrably solve business problems
Own day-to-day administration, configuration, and change decisions within the portfolio – recommend lifecycle, vendor, and spend decisions to the Sr. Manager with clear options, costs, and impacts – and escalate cross-pillar changes or anything touching enterprise security or compliance standards
Manage, coach, and develop the admin team – set goals, run one-on-ones, and build cross-training so no platform depends on a single person, starting with AMS360
Own the systems register for the portfolio – drive adopt, expand, replace, and retire recommendations based on business value, risk, total cost of ownership, and user adoption
Run a single intake process for system requests across the three companies, with a visible backlog and priorities set against business outcomes
Own uptime, access controls, configuration standards, a change calendar with risk-based approvals, and audit readiness for the portfolio
Own renewals, license optimization, SLAs, and vendor performance reviews for portfolio vendors – negotiate with Finance and Legal support
Partner with InfoSec/GRC and the Risk Manager on least-privilege access, data handling, insurance-regulatory requirements, and SOC 2 evidence for these systems
Coordinate with the Delivery & Automation team on integrations and automation – safeguard data quality across systems and keep configuration and runbook documentation current as a standard, not an afterthought
Required to perform other duties as requested, directed, or assigned