Enterprise Infrastructure Technician
About The Position
This position is based on-site at our Abbott Headquarters (1941 Abbott Rd.) Pay Range: $30.71 - $46.57 ESSENTIAL JOB FUNCTIONS: Respond promptly to credit union employee requests for technical assistance via sanctioned communication channels . Analyze, t riage, resolve or e scalate incoming support requests. Apply organizational service standards to end-user interactions to ensure consistent high-quality customer service . Ensure compliance with organizational policies and standards. Performs other duties as assigned. ADDITIONAL RESPONSIBILITIES: Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values. Meets the current standards as established for the department or branch in the completion of all assigned duties. Perform other duties as assigned.
Requirements
- A high school diploma or equivalent
- 1-2 years of IT troubleshooting experience and experience in the financial industry preferred
- Able to obtain IT-related certification within 6 months of hire
- Must be familiar with Active Directory and Windows environment
- Proficient verbal and written and verbal communication skills are required
- A professional and courteous demeanor
- Must be able to communicate with credit union staff and the public in a tactful and confidential manner
- Must also be able to work a flexible schedule including weekends, mornings, nights and holidays
- To be eligible for this position, applicants must be legally authorized to work in the United States without restriction
- Credit Union 1 does not provide visa sponsorship
- Only applicants who meet the minimum requirements for this position will be considered for an interview
Nice To Haves
- 1-2 years of IT troubleshooting experience and experience in the financial industry preferred
Responsibilities
- Respond promptly to credit union employee requests for technical assistance via sanctioned communication channels
- Analyze, triage, resolve or escalate incoming support requests
- Apply organizational service standards to end-user interactions to ensure consistent high-quality customer service
- Ensure compliance with organizational policies and standards
- Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1's mission statement and core values
- Meets the current standards as established for the department or branch in the completion of all assigned duties
- Perform other duties as assigned
- Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
