Enterprise Infrastructure Technician

Credit Union 1 • Anchorage, AK

3d • $31 - $47 • Onsite

About The Position

We're looking for a detail oriented and solutions-driven Enterprise Infrastructure Technician to help support and maintain our organization's enterprise infrastructure. In this role, you'll be the first point of contact for technical support - troubleshooting hardware and software issues, ensuring optimal system performance, and helping integrate new tools and services that keep our operations running smoothly. The selected candidate will take ownership of resolving service requests within their scope and ensure timely escalation of issues that may require additional support. This position is based on-site at our Abbott Headquarters (1941 Abbott Rd.) Pay Range: $30.71 - $46.57

Requirements

• A high school diploma or equivalent .
• 1-2 years of IT troubleshooting experience and experience in the financial industry preferred .
• Able to obtain IT-related certification within 6 months of hire .
• Must be familiar with Active Directory and Windows environment.
• Proficient verbal and written and verbal communication skills are .
• A professional and courteous demeanor.
• Must be able to communicate with credit union staff and the public in a tactful and confidential manner .
• Must also be able to work a flexible schedule including weekends, mornings, nights and holidays.
• Responsible for abiding and complying with the policy for compliance with the Bank Secrecy Act and anti-money laundering laws and regulations (BSA/AML) and the policy for compliance with office of foreign assets control laws and regulations (OFAC).
• To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.
• Credit Union 1 does not provide visa sponsorship.
• Only applicants who meet the minimum requirements for this position will be considered for an interview.

Nice To Haves

• 1-2 years of IT troubleshooting experience and experience in the financial industry preferred

Responsibilities

• Respond promptly to credit union employee requests for technical assistance via sanctioned communication channels
• Analyze, t riage, resolve or e scalate incoming support requests.
• Apply organizational service standards to end-user interactions to ensure consistent high-quality customer service .
• Ensure compliance with organizational policies and standards.
• Performs other duties as assigned.
• Project a positive attitude during all contacts with members and team members that is consistent with Credit Union 1’s mission statement and core values.
• Meets the current standards as established for the department or branch in the completion of all assigned duties.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED