Enterprise Infrastructure Manager

Maricopa County•Phoenix, AZ

1d•Onsite

About The Position

The Infrastructure, Network, and Platform Manager is responsible for planning, organizing, and managing staff and operations to ensure the stable, secure operation of the organization's IT infrastructure. This includes developing, maintaining, supporting, and optimizing network infrastructure, server and platform infrastructure, data communications, and telecommunications systems. This role is charged with designing, implementing, monitoring, refining, and retiring infrastructure and platform services to maximize business results. These responsibilities include overseeing various infrastructure and platform support functions that work directly with business stakeholders in understanding IT systems and ensuring reliable, high-performing technology environments. The Infrastructure, Network, and Platform Manager works with a wide range of teams, from business leaders to delivery teams, to drive infrastructure capacity, security, and performance standards, and to schedule and direct activities that resolve hardware and software problems in a timely and accurate fashion. About The Superior Court: The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time . We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Requirements

Bachelor's degree in Computer Science, Management Information Systems, or a technology-related field
Four (4) years of experience in infrastructure, network, and platform planning, design, deployment, and operations, including server, storage, virtualization/cloud, data communications, and telecommunications systems, or IT infrastructure capacity planning and technical support
Two (2) years of supervisory or management experience
Must possess, or have the ability to obtain by the time of hire, a valid Arizona driver's license.

Nice To Haves

Project Management certification or successful completion of a recognized project management curriculum
Demonstrated experience with network, server, and cloud/virtualization certifications (e.g., Cisco, Microsoft, VMware) and infrastructure automation tools
Experience working in a court environment

Responsibilities

Manages a team of IT professionals responsible for the day-to-day operation of the organization's IT infrastructure including hiring and selection, monitoring and evaluating performance, managing workload, providing coaching, mentoring, training, and issuing discipline, as appropriate.
Provides expertise and guidance to Infrastructure, Network, and Platform staff, and ensures maximum use of their experience and skills.
Designs and implements short- and long-term strategic plans to ensure infrastructure, network, and platform capacity meets existing and future requirements.
Develops, implements, and maintains policies, procedures, and associated training plans for infrastructure administration, security, and project management.
Manages and sets priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, servers, storage, virtualization/cloud platforms, wireless implementations, and telecommunications systems.
Prepares RFPs, bid proposals, contracts, and scope of work documentation for infrastructure and platform projects; negotiates with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
Tests network, server, and platform performance; provides performance statistics and reports; and develops strategies for maintaining and upgrading infrastructure.
Oversees processes to ensure infrastructure and platform Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are published and met.
Develops performance measures and consistently reports infrastructure and platform metrics to IT Services Leadership team.
Provides tactical and strategic recommendations based on infrastructure capacity, performance, and security key performance measures.
Conducts feasibility studies for infrastructure and platform upgrade projects, improvements, and technology conversions.
Leads continual infrastructure and platform improvement and ongoing process maturity through regular reviews, trend analysis, metrics reporting, and engagement with stakeholders.
Evaluates and assesses risk as part of the lifecycle analysis of infrastructure and platform services, including disaster recovery and business continuity planning.
Manages quality assurance rollouts and performs functional analysis to assess the robustness, security, and effectiveness of newly launched infrastructure and platform services.
Oversees infrastructure and platform compliance with cost, schedule, and budget; practices IT asset management, including maintenance of component inventory and related documentation.